Insurance Account Handler

Insurance Account Handler The role of the Account Handler is to provide office-based support in the day to day running of the client portfolio, including setting up all appropriate actions from new business quotes and sales, mid-term adjustments and renewals from our office in Croydon . The Account Handler is the first point of contact for all client and provider queries and issues as they arise and is expected to have the skills and knowledge to understand what actions are required to meet the expectations of all parties. Key Responsibilities Ensure the smooth running of assigned portfolio on a day-to-day basis Achieve agreed retention rates Achieve cross selling and referral targets Develop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levels Be the first point of contact for day-to-day enquiries from clients, providers and other internal and external sources Independently respond to queries from both clients and insurers in a pro-active manner Resolve any identified discrepancies in provider documentation before sending to clients Maintain client records and data in line with our systems and protocols Provide a proactive professional telephone handling service for both internal & external contracts, including clients, providers and colleagues. Criteria – must be clearly demonstrated on CV Background in Insurance - Either at an Insurer or Broker is preferred. Background in Customer Service/Sales Also, Essential Excellent communication and interpersonal skills Proactive attitude, with the ability to use initiative Excellent organisational skills The ability to work under pressure and assimilate large quantities of information quickly, while maintaining attention to detail Effective team working skills Influencing and negotiation skills Oral and written communication skills Commercial awareness Willingness to learn Resilience, to enable you to deal with problems and constructive criticism In return you will be welcomed and supported by our Everywhen family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are: Holiday entitlement of 26 days plus bank holidays increasing with length of service Opportunity to progress your career across the entire Everywhen family Gain CII or ACII qualifications to boost your knowledge and career prospects Pensions scheme for when you feel it’s time to retire 24-hour support for physical and mental wellbeing 1 days paid volunteering day to give back to our communities The Spotlight Awards, where we shine a light on the brightest talent across our group So, what are you waiting for? Apply today and one of our team will be in touch. #AIB #LI-TM1 Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please. Click here to see our standard benefits page Department General Insurance Role Account Handling Locations Croydon Remote status Hybrid Employment Types Permanent, Full Time Salary Dependent on Experience Job Reference 534209 About Everywhen Our journey is a story of continuous growth and evolution. As the UK-based broking and advisory heart of the Ardonagh Group, Everywhen unites a nationwide network with a strong local touch — powered by over 5000 talented individuals across more than 140 hubs. Founded in 2005 Co-workers circa 5000