Insurance Claims Associate (Bilingual/Trilingual)

At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking. As an Insurance Claims Associate, you will play a pivotal role in working towards maximizing the financial recoveries for Lendbuzz. You will ensure that our clients receive the support and assistance they need to navigate auto insurance claims effectively. You will also ensure that Insurance companies pay us and our customers promptly and accurately. This role will require cross functional collaboration with various internal and external stakeholders. Your attention to detail, strong communication skills, and commitment to customer satisfaction will contribute to our continued success. Key Responsibilities: Assist clients in the initiation of auto insurance claims, providing guidance and support through the initial reporting process Follow up with insurance companies to check on status of claims and troubleshoot any hold ups / blockers in their processing Gather and review all necessary documentation related to insurance claims, including accident reports, policy details, and other relevant information Verify the accuracy and completeness of claims, ensuring they meet company and industry standards Serve as a primary point of contact for clients, insurance providers, and third parties involved in the claims process. Maintain clear and timely communication to keep all stakeholders informed Work with insurance providers to process claims efficiently and accurately, following up on any outstanding issues or discrepancies Provide exceptional customer support to clients, addressing their questions and concerns while ensuring a seamless claims experience Maintain detailed and organized records of claims, correspondence, and associated documentation Assist in the resolution of claims issues, including coverage disputes, repair estimates, and settlements Identify opportunities to enhance our claims process and provide feedback for process improvement Key Requirements: Bachelor's degree or equivalent experience in a relevant field preferred 1+ years of experience in the insurance industry preferred Previous experience in auto insurance claims or a related field is preferred Proficiency in English is required, ability to also speak Spanish and/or Portuguese is preferred Strong interpersonal and communication skills Detail-oriented with excellent organizational abilities Customer service focussed with a commitment to delivering a positive experience Ability to work independently and as part of a team Adept at problem-solving and conflict resolution Adherence to ethical and professional standards in the insurance industry We believe: Diversity is a competitive advantage. We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds. Compassion is a strength. We care about our customers and look to build long-term relationships with them. Simplicity is a key feature. We work hard to make our forms and processes as painless and intuitive as possible. Honesty and transparency are non negotiable. We incorporate these traits in all of our interactions. Financial opportunity belongs to everyone. We work every day to improve lives by extending this opportunity. If you believe these things too then we would love to hear from you! Background Checks After an offer is accepted, Lendbuzz conducts a pre-employment background check. Any evaluation of the background check will be subject to an individualized assessment, taking into account the applicant’s or employee’s specific record and the responsibilities and requirements of the particular role. A Note on Recruiting Outreach We’ve been made aware of individuals falsely claiming to represent Lendbuzz using lookalike email addresses (eg @ lendbuzzcareers.com ). Please note that all legitimate emails from our team come from @ lendbuzz.com . We will never ask for sensitive information or conduct interviews via messaging apps.