Insurance Customer Service Supervisor

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers, 2) led by advantaged underwriting in insurance, 3) to protect the whole home. As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies. In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED. Job Title : Insurance Customer Service Supervisor Location : United States Workplace Type : Remote Job Summary The future is bright for the Porch Group, and we’d love for you to be a part of it as our Insurance Customer Service Supervisor. Homeowners of America, ( A Porch Group Company) is a leading provider of homeowners insurance, committed to offering high-quality, comprehensive coverage to our customers. We pride ourselves on delivering exceptional customer service and innovative insurance solutions tailored to meet the needs of our policyholders. The Insurance Customer Service Supervisor requires a deep understanding of the insurance industry and is responsible for overseeing customer service process es , ensuring all inquiries and complaints are handled satisfactorily, and managing the customer service team to maintain the highest level of customer satisfaction. Our ideal candidate is a problem solver, an excellent communicator, and has a deep understanding call center best practices . What You Will Do as An Insurance Customer Service Supervisor Supervise day-to-day operations in the customer service department Foster a positive and collaborative work environment Respond to escalated customer service issues in a timely manner Continuously improve call center processes and performance. Ensure team compliance with company policies, procedures, and industry regulations Monitor and analyze call center performance metrics, including call volume, response times, Quality, and customer satisfaction. Assist in training and hiring of customer service staff What You Will Bring as An Insurance Customer Service Supervisor Minimum of 3-5 years of experience in a call center environment, with at least 2 years in a supervisory role preferred. Proficiency in Microsoft Office and customer service software Outstanding communication and interpersonal skills Excellent leadership and team management abilities Customer-service oriented with a problem-solving attitude BSc degree in Business Administration or relevant field , or equ ivalent experie nce Strong knowledge of property and casualty insurance P&C Licensed Required Recent call center handling experience The application window for this position is anticipated to close in 2 weeks (10 business days) from 06/23/2026. Please know this may change based on business and interviewing needs. At this time, Porch Group does not consider applicants from the following states for remote positions: Alaska, Arkansas, Delaware, Hawaii, Iowa, Maine, Mississippi, Montana, New Hampshire, and West Virginia. What’s next? Submit your application and our Porch Group Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have! Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work. Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. Porch Group is an E-Verify employer. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website .