Insurance Product and Performance Manager

Insurance Product and Performance Manager Join Zero Deposit to reshape renting with a customer-first product team — deliver faster, fairer decisions and a scalable experience for homes, partners, and people. Apply About Zero Deposit Renting a home is stressful and expensive, and the security deposit is one of the biggest pain points. Tenants can pay thousands up front, often before their previous deposit comes back. We give them another option: instead of a cash deposit, they buy our Guarantee for a low fee, while landlords get more protection than a traditional deposit. Everyone wins. Building on that success, we’ve expanded our product portfolio. Guarantor+ provides an alternative to a traditional personal guarantor, helping more tenants access the homes they want while giving landlords and letting agents the confidence to let. We are on a mission to make renting easier, faster and fairer — and we do that by building great products. We're growing fast. Come and join us in helping develop the next generation of market leading products. About the Role The Insurance Product & Portfolio Manager will own the portfolio performance monitoring, pricing strategy, underwriting alignment and governance of the Guarantor+ product. The role ensures the product stays aligned with plan — understanding key problems and opportunities, and working across the business to act on them. About You What we're looking for We're building an insurance business, and this role needs someone who's lived and breathed insurance. We're looking for candidates with solid experience in the insurance industry — whether that's in a commercial role, tracking a P&L, underwriting, or performance analysis. You'll be technically comfortable across loss ratios, pricing, underwriting analysis, and portfolio performance. Strong communication is essential: you'll be translating complex data into clear recommendations for senior stakeholders, so the ability to make the numbers mean something to a room is as important. Nice to haves Experience working closely with underwriters Exposure to pricing tools or actuarial analysis Familiarity with the regulatory environment — Consumer Duty, fair value, FCA expectations Experience in a product or performance focused role within insurance Comfortable presenting to senior stakeholders and holding your own in those conversations Experience working in a fast-moving, agile team where priorities shift and you have to adapt Key Responsibilities Portfolio performance monitoring Actively monitor product portfolio performance across different customer segments and cohorts to ensure the risk profile remains aligned with expectations Analyse loss ratio by cohort and customer segment, and monitor portfolio composition and mix over time Monitor claims frequency, severity and development curves to understand and anticipate future performance Identify underperforming segments and recommend portfolio adjustments, communicating insights clearly to the wider business Use portfolio insight to directly inform pricing and product design decisions Monitor overall product performance across both insurance and digital metrics, including conversion funnels and customer outcomes, to identify improvement opportunities Provide insurance performance and portfolio risk insight into the product meetings Pricing strategy Maintain and develop the product pricing strategy, ensuring the product remains competitive while delivering sustainable performance Monitor competitor pricing and market benchmarks to assess ongoing competitiveness Analyse rating factor performance and risk segmentation, evaluating and proposing new pricing factors where relevant Review pricing changes with underwriters and assess their commercial impact before implementation Underwriting Maintain a strong, ongoing working relationship with the underwriting partner, including regular reviews of product performance and strategy Work closely with underwriting partners to ensure product design, pricing and eligibility rules align with the agreed risk appetite Share portfolio insights and forecasts with underwriters and align underwriting expectations with the product roadmap Discuss and incorporate underwriting feedback and rule or eligibility changes into product development Product Oversight Run regular product governance forums (e.g. a weekly product committee), maintaining decision logs and action tracking Work with compliance to ensure the product remains fair value to customers and is in line with Consumer Duty standards Maintain a product risk register, monitor emerging operational and commercial risks, and coordinate mitigation actions, ensuring issues are raised early Define what product data should be tracked and use analytics to understand performance and guide future improvements Maintain clear product documentation, including specifications, wording and internal guidance so teams across the business understand how the product works Benefits You’ll Get From Us: In addition to your salary: 25 days' annual leave + bank holidays, plus an extra day off on your birthday An additional day of leave for each year you're with us Genuine flexibility — we care about what you achieve, not when or where you do it. Work from the office, from home, or even another country A MacBook as standard, or whatever device helps you do your best work A package of benefits, depending on location Referral, wellness and volunteering programmes Company pension scheme. Referral, wellness and volunteering program Department Product Locations Hitchin Remote status Fully Remote