Insurance/Claims Associate

About ConceiveAbilities ConceiveAbilities is the premier gestational surrogacy and egg donation agency in the United States and worldwide. For nearly 30 years, ConceiveAbilities has guided clients through the complex process of family building through assisted reproductive technologies. We are modern family advocates that believe that everyone who wants to become a parent, can. Parents should be able to choose from many family-building options - regardless of marital status, fertility challenges, geopolitical factors, or social motivation. At ConceiveAbilities, we are All In. Our staff is committed to helping our clients from their first meeting, to choosing a surrogate, to the delivery plans for the baby and every step in between. Position description The Insurance/Claims Associate will be instrumental to our continued growth. The primary focus of this role is to manage escrow accounts, medical billing, and insurance coordination. This role will require collaborative team work as well as independent decision making. If you share our values of courage, and grace, and if you always push for excellence, we guarantee this will be a satisfying role that inspires joy for you, our team, and our clients. Our team - from client services to match managers to egg donors, surrogates, and leadership - believes that being smart, strong, and having an All-In attitude is a winning combination. Position responsibilities Coordinates the insurance needs of every matched surrogate, including maternity, accidental death, complication, and bedrest policies. Assists third party insurance brokers to secure policies and provide medical records to support the underwriting process Liaise with clients and vendors to actively manage and complete financial and insurance tasks related to the client’s journey. Works closely with vendors providing medical claim resolutions and payments Disburse payments for insurance and medical claims through escrow Review and audit medical claims, confirming appropriate amounts paid Ensure standards and requirements are met for every match Coordinates with internal teams, including Sales, Legal, and Operations to prioritize and complete tasks, and help resolve customer-facing issues in a timely and satisfactory manner. Performs financial analysis as requested Ensures all records are entered on a timely basis and accurately coded, including transaction consistency between QuickBooks Online, Salesforce, and Escrow systems. Represents ConceiveAbilities as a warm and best-in-class service through exceptional communication and follow through Experience and skills Associates degree or 2-years of relevant insurance/claims experience Past professional experience within health care is a plus Excellent communication skills, both verbal and written High degree of attention to detail Computer and data entry skills Solid organizational skills, multitasking, and time-management Demonstrated success working with multiple vendors, processes and systems Knowledge of Excel is required Medical billing and claims experience preferred We offer: Generous PTO Remote-first culture, with participation in in-person Employee Events Travel for Employee Events Medical, dental, vision, short- and long-term disability, basic life, and voluntary life 401(k) with matching contributions FSAs Continuing education allowance The opportunity to make a difference and help build families Employment Type: Full Time Reports To: Ashleigh Waring, Financial Operations Manager ConceiveAbilities is an equal opportunity employer.