About Seven Starling
Seven Starling
is revolutionizing women's behavioral health through our clinically-validated virtual care platform. As a venture-backed, rapidly scaling startup at the forefront of maternal healthcare innovation, we've developed a groundbreaking clinical model that combines specialized therapy, peer support, and medication management to effectively treat perinatal mood disorders. Our approach delivers exceptional results— 90% of patients experience clinically significant symptom improvement.
We've established strategic partnerships with leading health plans including UnitedHealthcare, Cigna, Blue Cross Blue Shield, and Aetna, plus a growing network of OBGYN clinics nationwide, positioning us for accelerated growth in the $50B+ women's behavioral health market.
About the role
We’re hiring for an
Intake and Engagement Coordinator
—
a patient-first role supporting our prospective patients into care through outreach, engagement and our free consultation call
. This is a high-impact role reporting directly to the
Intake and Engagement Manager.
This role is ideally suited for a candidate who has training and experience in direct care in reproductive health or maternal health; someone who is empathetic, motivated and willing to support our patients one-on-one to get the care they deserve.
If you're an experienced maternal health professional with a strong commitment to our mission, we want to hear from you. Join us in paving the way for expanded access to high-quality maternal mental healthcare!
What you'll do
Conduct 25 minute phone consultations with prospective patients
for 4 hours/day, which involve: screening them for fit with our care model, normalizing what they are experiencing, explaining how therapy works, answering questions, checking their insurance eligibility, and signing them up for the platform.
Manage
prospective patient intake phone and text lines
for 2 hours/day, engaging patients and scheduling them for their phone consult.
Manage patient
outreach initiatives
including call, SMS and email
Assist patients with intake form completion
Maintain
accurate patient records
and documentation in our CRM, Hubspot, ensuring data is up-to-date and compliant with privacy regulations.
Monitor
conversion rates
and engagement metrics
Participate in ongoing training
and development to stay current with best practices and organizational changes.
Propose updates to key processes
as needed to maintain them.
Who you are
High school diploma or equivalent; additional coursework in healthcare administration or related field is a plus
2+ years of experience in healthcare customer service or patient engagement
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Proficiency in healthcare software and CRM systems
Knowledge of HIPAA regulations and patient privacy practices
Must haves
Direct patient experience
in
behavioral health
care
.
Experience in
high call volume or high volume patient interaction
roles
Details
Full-time; remote
The salary for this position is
$50,000
Quarterly incentive pay program
up to 17% of salary
This position is eligible for over-time
Meaningful equity package with significant upside potential
Perks and Benefits
Competitive paid time off
Competitive parental leave policy
One-time stipend to enhance your work from home experience
Medical, dental, and vision insurance
401K
Bereavement leave, including for miscarriage and pregnancy loss
Annual stipend for your choice of wellness benefits
Annual professional development stipend
Virtual team events
Seven Starling is an equal opportunity employer committed to building a diverse and inclusive team. We encourage candidates from all backgrounds to apply.
Please do not call our public clinical admissions line in regard to this or any other job posting.
We will be accepting applications on a rolling basis and will close this once a candidate has been identified.