Intake & PCP Specialist

The position of Intake & PCP Specialist is responsible for ensuring a seamless, compliant, and person-centered transition for individuals entering EPIC’s services. This role manages the full intake lifecycle—from initial inquiry through service authorization, and oversees the development, coordination, and timely submission of high‑quality Person-Centered Plan (PCP) Support Documents in accordance with Maryland Developmental Disabilities Administration (DDA) requirements. Monday-Friday 8:30 am – 4:30 am; Essential: Some weekend and extended weekday hours may be required even in the event of inclement weather; Daily Job Site: Hybrid office/remote. QUALIFICATIONS & REQUIREMENTS: · Must have a high school diploma or GED. Some college preferred. · Must have intermediate Microsoft Office Suite skills. · Familiarity with COMAR regulations and Medicaid billing requirements. · Prior experience with intake, case management and service coordination. · Valid driver’s license with reliable transportation to travel locally. · Minimum of 2-3 years of experience within a Maryland DDA provider, CCS agency or disability service. Soft Skills: · Possess strong creative and customer service skills. · Must have strong critical thinking skills. · Have strong adaptability and flexibility to be effective in changing environments. · Possess strong conflict resolutions skills. Interpersonal Skills: · Ability to closely collaborate across all EPIC programs and departments. · Ability to work together as a team where there is effective communication. · Must possess excellent communication, analytical, and problem-solving skills. · Must be able to prioritize, multi-task and meet deadlines in compliance with internal and external agencies rules and regulation. · Strong time management skills to manage one's own time and the time of others. · Must be responsible and take accountability for own actions.