Intake Specialist

NOTE TO EMPLOYMENT AGENCIES: Please do not submit resumes through this link or via direct messaging. Thank you. Intake Specialist DiCello Levitt LLP Mentor, Ohio Are you looking for a career where your work makes a meaningful difference in people’s lives and your community? This role plays a vital part in supporting justice in all its dimensions. Join a firm that is shaping front-page headlines pursuing justice every day, whether litigating some of the most significant civil and human rights cases of our time or ensuring that companies take responsibility for their actions and remediate the harm they have caused. DiCello Levitt, a nationally prominent, Chambers and Benchmark-rated law firm with offices nationwide, is seeking a full-time Intake Specialist at the Firm’s Cleveland location in Mentor, Ohio. Firm Description DiCello Levitt is a leading national plaintiffs’ law firm representing clients in class action, business-to-business, public client, whistleblower, personal injury, civil rights, and mass tort litigation. The firm has delivered $20B+ in awards and settlements to our clients and has been recognized for our excellence in litigation by Chambers USA, Law360, Benchmark Litigation, Lawdragon, and The National Law Journal. Role and Responsibilities As the initial point of contact with new clients, the Intake Specialist plays a vital role in the Firm’s legal operations. This role requires exceptional communication skills, empathy, and professionalism. The Intake Specialist will gather essential information, build rapport with new clients, and ensure a smooth transition into the Firm’s case management pipeline Responsibilities will include: Serve as the initial point of contact with new clients via phone and email inquiries. Conduct thorough intake interviews to collect relevant facts related to the client’s case. Explain the Firm’s services, intake process, and next steps clearly and professionally. Accurately document all case related facts, supporting evidence, and keep all information organized throughout the onboarding process. Enter intake data into the Firm’s case management system (CMS) timely, accurately, and efficiently. Ensure clients feel supported, informed, and valued throughout the intake process. Work closely with attorneys, paralegals, and legal assistants to transition cases smoothly. Additional duties as assigned. Desired Skills and Qualifications The successful candidate should have the following qualifications: Proficient in English (oral and written); bilingual (English/Spanish or other language) beneficial. Proficient inquiry and active listening skills. Effective communication skills and demonstrated ability to engage with empathy. Familiarity with legal and/or medical terminology. High attention to detail and accuracy. Good organizational and multi-tasking abilities. Problem-solving skills. Ability to stay calm and employ compassion when speaking with emotional individuals. Education and Experience Three (3) years of experience in a customer-service focused role at a law firm or call center. Ability to manage high call volumes and multitask in a fast-paced environment. Experience with legal case management systems (CMS) (e.g., Litify, Needles). High School diploma or equivalent required; additional qualifications beneficial. Experience with Microsoft Office applications, specifically Outlook, Word, Excel, and PowerPoint. What DiCello Levitt Offers: Benefits: Comprehensive benefits package, effective the first day of the month following your start date: medical, dental, vision Health Savings Account (HSA) Life Insurance Additional Insurance Plans: Life and AD&D and Short-Term Disability plans 401(k) retirement savings plan with 3% employer contribution Time Off: Personal Time Off (PTO) Sick Leave Time (SLT) 10 Paid Holidays DiCello Levitt LLP is committed to ensuring equal employment opportunity and non-discrimination. The Firm prohibits unlawful discrimination in any term or condition of employment against any employee or applicant for employment because of the individual's race, color, creed, religion, sex, age, marital status, national origin, ancestry, citizenship, sexual orientation, gender identity or expression, genetic information, disability, membership or service in the armed forces, or any other characteristic protected by law. DiCello Levitt LLP does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DiCello Levitt LLP without a prior written search agreement will be considered unsolicited and the property of DiCello Levitt LLP. Please, no phone calls or emails. DiCello Levitt LLP provides reasonable accommodation for qualified individuals with disabilities during the interviewing process and on the job. Please include any reasonable accommodation needs in your application. For more information, visit our website: www.dicellolevitt.com.