SUMMARY:
In this remote position, the Intake Specialist communicates with callers who are referred to or interested in counseling services at JFS. The Intake Specialist will perform brief telephone screenings to determine a client’s main reason(s) for seeking services, identify a therapist who can best meet their needs, and schedule the first appointment.
RESPONSIBILITIES:
Communicates with JFS callers who are seeking assistance with mental health issues
Schedules intake appointments with appropriate clinicians based on agency policy
Returns all intake calls within 24-48 hours
Maintains and updates client waitlist
Assists Director of Clinical Operations with insurance verification process
Accurately documents all communications with clients in the Electronic Health Record (EHR)
Assists inputting client documents into the EHR
Assist Psych Specialist with prescription/refill requests, including completing prior authorizations for medications when necessary
Maintains compliance with federal, state, and local laws and regulations
Provides administrative support as needed
Other duties as assigned
REQUIREMENTS:
High School Diploma or GED required
College level or related technical school desired but not required
Excellent judgment, ability to be proactive and culturally sensitivve, and the flexibility to adapt to change
Strong interpersonal, written, and verbal communication skills with the ability to present effectively.
Previous experience and knowledge of confidentiality issues and regulations
High attention to detail and the ability to work both independently and as part of a team
Effective time management with the ability to manage multiple projects
Experience with Microsoft Word and Excel, and the ability to easily navigate multiple software applications
Skills and capabilities in reporting, administrative writing, managing processes, organization, analyzing information, and problem solving.
Persons with mental or physical disabilities are eligible as long as they can perform essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.