Intake Supervisor (Remote)

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities. Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being. Deliverables/Principal Results Expected: Train, coach, and supervise Needs Assessment Coordinators (NAC). Carries out the personnel management activities associated with direct staff supervision, including screening and selection, orientation training and development, performance management and employee functions. Actively cultivate and manage relationships with staff and referral partners Support NAC by taking calls during high volume times. Successfully work with other departments across the organization. Ensure accuracy of bed management software related to bed availability and/or scheduling Hold coordinators accountable to standard defined for their role Monitor quality by evaluating coordinator documentation and phone calls. Serve as subject matter expert for all NAC job related duties Handle on-call work, as delegated Deliver key data in an actionable format. Furthers team’s abilities and knowledge in order to ensure an industry leading admissions team Complete required trainings and mandatory training hours Other duties as assigned Technical Competency: Completes data collection, aggregation, analysis and reporting for purposes of supporting changes in systems/processes pathways, identifies quality concerns and directs to appropriate resource for resolution, identifies potential risk Education, Experience: Bachelor degree or higher in a human services field preferred. Experience in health or human services agency, preferably in a drug and alcohol setting. Previous management experience preferred. Job-related Behavioral Characteristics: Demonstrates professionalism, leadership, confidentiality, strong social communication skills, time-management, organized. Must possess skills to communicate effectively and interact well with people of diverse backgrounds. Excellent oral and written communication and interpersonal skills. Ability to problem solve by gathering and analyzing information, working well in an individual/ group problem solving situation, and showing initiative in problem solving. Maintains professionalism and does not show favoritism. Maintains consistency with clients, staff, visitors, and the public. Ability to handle a crisis and react appropriately. Flexibility and adaptable. Ability to make decisions in an objective and ethical manner. Calm and decisive in crisis situations. Ability to sustain a team environment, drive continuous improvement projects, confidentiality, excellent problem-solving skills and excellent communicator within the team framework. The starting compensation for this role is $19/hour; final compensation will be determined based on skills, experience, and qualifications. Pyramid CORE Values: We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission. Total Rewards for Full-Time Positions: Medical, Dental, and Vision Insurance Flexible Spending Accounts Life Insurance Paid Time Off 401(k) with Company Match Tuition Reimbursement Employee Recognition Programs Referral Bonus opportunities And More! Want to know more? To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at: https://bit.ly/Pyramid-Careers . Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.