Intercultural Program Specialist, English Speaker (Remote)

Join Our Mission Learnlight is an EdTech company that believes in putting people first. We take every opportunity to do that with enthusiasm, initiative, and commitment. We find joy and deep satisfaction in delighting our clients, empowering our learners, and helping our team to excel in everything they do. Our mission is to help organizations develop human skills to understand, empathize, and connect effectively with others in the global workplace. We exist to close the gap between strategy and execution by building communication skills that make companies collaborate more effectively: language, cultural intelligence and interpersonal fluency. We do this through a combination of best-in-class trainers and a leading, AI-powered platform. Combined with a long-term, sustainable approach, we aim to safeguard our people, the communities we serve, and our planet. Your Career Opportunity In this exciting new career opportunity, you’ll be reporting to the Regional Manager for Client Success Partnerships on full-time hours and working from home remotely. As an Intercultural Program Specialist, you’ll play a key role in managing training programs for learners and ensuring high-quality program setup and delivery, while serving as the single point of contact for coordination. Working closely with our Learner Success Management, Trainer Management, and Sales teams, you will: Manage training programs end-to-end, from authorization through delivery, ensuring programs meet service level agreements, client provisions, and high customer service standards. Support client growth and profitability by maximizing existing client revenue, converting authorizations and initiations, and identifying potential up-sell and cross-sell opportunities. Deliver exceptional learner and assignee support by welcoming learners, understanding their needs, resolving issues, and escalating non-standard programs or complaints when needed. Manage and support the global trainer network, maintaining strong knowledge of trainers’ certifications and skills, guiding them through day-to-day challenges, and successfully matching them with learners based on needs, location, and objectives. Collaborate with internal teams and client representatives to investigate and resolve learner feedback, low ratings, exceptions, and program-related issues. Maintain accurate program data and documentation, including Learnlight Platform records, internal tracking files, billing, payments, invoicing, and timely client reporting. What You'll Offer Advanced English proficiency; knowledge of any additional language is considered a bonus. Advanced Microsoft Office Suite skills; knowledge of the SIETAR network is considered a benefit. Previous experience working in an international or multicultural company, with the ability to collaborate effectively across cultures and with globally distributed teams. Strong organizational and time management skills. Excellent written and verbal communication skills, with confidence and willingness to pick up the phone and communicate directly with stakeholders. Strong intercultural sensitivity and awareness, with a background or experience in intercultural skills and competencies. Ability to remain calm and effective under pressure, while managing multiple priorities and adapting to changing situations. What We Offer Work-Life Balance: Benefit from our remote work from home culture, with options to collaborate with colleagues in regional offices (if applicable). Enjoy generous paid time off including public and personal holidays and two company-wide days off per year to recharge. Learning & Development : Access to language learning, masterclasses and professional development opportunities with a culture of coaching and constructive feedback. Community Events: Make new friends and connect with colleagues at virtual wellbeing sessions, team-building activities and informal social clubs. Cultural Collaboration: Our Intercultural Assessment provides valuable insights to help you build collaboration across diverse cultures. Recommend a Friend: Earn a bonus by referring talented professionals to join Learnlight through our referral program (conditions apply). Regardless of gender, religion, ethnicity, sexual orientation, age or disability, we are proud to welcome, and support, new talent from all communities. Click to learn more about our Diversity, Equity, Inclusion Workplace Certification and commitments. Ready to Join Us? Our colleagues - also known as Learnlighters - live by our values of enthusiasm, initiative and commitment. We review applications regularly and interviews are scheduled now, so we encourage you to apply as soon as possible. Learnlight is a global company and we look for English communication skills for effective collaboration - please apply with your résumé in English. The personal data you provide will be processed by Learnlight in order to manage your candidacy for the corporate selection processes that fit your profile. Under the legal conditions, you have the right to access, rectify and delete the data, to limit its processing, to oppose its processing and to its portability to our address (Calle de las Huertas 11, 28012 - Madrid) or to the email address privacy(at)learnlight.com. You can find more information in the Privacy Policy of our website https://www.learnlight.com/en/privacy-policy/ #LI-Remote