Interim Clinical Operations Director

Interim Clinical Operations Director About MyWellbeing As part of the broader MyWellbeing ecosystem, Dedicated combines the warmth and connection of a clinician-centered practice with the innovation and reach of a national mental health company. Since launching, MyWellbeing has supported more than 250,000 people in their search for mental health care and built a trusted community of 2,000+ mental health providers nationwide. We are seeking an interim leader to serve as a GM of our Dedicated program, an intimate and growing practice of over 25 early career clinicians with an emphasis on supervision, professional development, and community. This is a great role for you if you are seeking an opportunity to bridge strategy and execution and eager to leave a lasting impact on the future therapeutic workforce and the clients they impact every day. The Opportunity We are looking for an experienced clinical operations leader for a 4-month contract (Mid-September 2026 – Mid-January 2027) to provide coverage during a planned leadership leave. You will step into the management layer above our clinical supervisor team, owning the operational functions that keep the clinical org running: metrics and capacity reporting, therapist lifecycle oversight, client operations KPIs, compliance monitoring, and cross-functional coordination. This role is the primary operational decision-maker during the contract period. Day-to-day clinical questions route through the clinical supervisors. Strategic and financial decisions route to the CEO. You own everything in between. What You'll Own Clinical Team Operations — Management Layer Regular check-ins with clinical supervisors to manage core KPIs: utilization, note compliance, attrition flags, retention, high-acuity tracking Escalation management: primary first stop for anything supervisors cannot resolve; escalate to CEO only when executive authority is needed Metrics, Capacity & Reporting Capacity dashboard: weekly maintenance, monthly reporting package Provider utilization rate (target 85–90%+ for ramped clinicians) Documentation and chart compliance rate (target 93–95%+) AI notes adoption: active adoption count, compliance rate, troubleshooting coordination Client attendance rate and retention in care Revenue per clinician snapshot (inputs provided; you compile and present) Therapist Lifecycle Associate hiring pipeline, interview and team panel coordination New clinician onboarding Current clinician retention and experience Client Operations Oversight KPI oversight of client experience: time-to-match, inquiry-to-intake, client satisfaction surveys Provider and client caseload transitions Intake guardrails: ensure matching and waitlist protocols are being followed; escalate threshold breaches to CEO Compliance & QA Medicaid compliance oversight QA systems monitoring Escalation procedures Cross-Functional Coordination & Admin Report compilation and leadership meeting support for the CEO Oversight of professional development monthly sessions Document open AT hiring pipeline status and recurring processes Coordination of Teams Manage any clinical supervisory structure changes with onboarding, time off, or leave coverage of Clinical Supervisors. During this period your scope includes: Primary coordinator of the clinical supervision coverage solution Increased support to clinical supervisor team If you have a clinical background: you may provide direct oversight support to the clinical team alongside the coverage solution Who We're Looking For Required 5+ years in healthcare, behavioral health, or clinical operations, with experience managing or overseeing clinical functions Demonstrated metrics, data, and dashboard management skills Experience with EHR systems and clinical workflows in a behavioral health or therapy setting Comfortable working in a high-autonomy, small-team environment Excellent written and verbal communication Strongly Preferred Clinical background: licensed clinician (LCSW, LPC, LMHC, LMFT, or equivalent) or clinical director / supervisor-level management experience in behavioral health Experience in a clinical director, clinical operations director, or VP-level capacity in a behavioral health org Familiarity with AI-assisted clinical documentation tools and adoption rollouts Experience overseeing credentialing, Medicaid compliance, or payer readiness processes Department Clinical Locations New York Remote status Fully Remote Our Founding Story Alyssa founded MyWellbeing in 2017 with a social work degree, a spreadsheet, and a whole lot of peers and colleagues who were desperate to connect with each other. "Imagine if mental health were as personalized as recommendations on Netflix or Seamless," she thought. Since its inception, MyWellbeing has supported millions of people in understanding and accessing mental health care. About MyWellbeing Therapy is about feeling seen, heard, and understood. At MyWellbeing, we recognize the courage it takes to practice vulnerability; to share, grieve, and heal; and to put language to our wants and needs. Our mission is to reduce the stigma of therapy, to ease the stress of connecting with the right practitioner for you, and to empower every individual to develop a more loving, healthy relationship with themselves and those around them.