Intern, IT

We’re looking for motivated, engaged people to help make everyone’s journeys better. Reporting to the Mgr, IT, the Intern, Information Technology position will assist the technical staff and other support personnel as necessary. Responsibilities include assisting with desktop support, network support, and mobile device configuration and administration. This will be a challenging position in a dynamic team oriented environment. Main Duties and Responsibilities: • Provide Tier 1/Tier 2 desktop/network support • Provide break fix services for laptops, desktops and mobile computing devices • Provide mobile device support • Image creation and distribution (Symantec Ghost, etc…) Qualifications Education: • Preferred candidates should be working towards the completion of a BA/BS or MS degree in computer science or similar degree. Work Experience: • Basic knowledge of Microsoft Windows 2000/XP/2003 operating systems • Experience with Microsoft Office applications and general knowledge of Windows applications • Remote PC trouble resolution • Image creation and distribution (Symantec Ghost, etc…) • PC hardware and software configuration skills, preferably with Dell, IBM, and HP/Compaq PCs and Laptops • Understanding of the following concepts: IP, DHCP, WINS, and DNS • Basic knowledge of mobile computing devices (Blackberry and Windows/Apple Mobile devices) Technical Skills: (Certification, Licenses and Registration) • Excellent interpersonal skills • Self-starter and organized to schedule and manage multiple activities in the same timeline • Highly organized and detail oriented • Ability to work independently Language / Communication Skills: • Excellent communication skills • Must be a good listener • Must be able to communicate effectively Geographic Responsibility: Corporate Type of Employment: full-time Travel % : none Exemption Classification: non-exempt Internal Relationships : IT Team and other teams in the corporate office Environment / Requirements of the Job: • Regular office environment. • Must have own form of transportation gategroup Competencies Required to be Successful in the Job: Thinking – Information Search and analysis & problem resolution skills Engaging – Understanding others, Team Leadership and Developing People Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus Demonstrated Values to be Successful in the Position Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect. To demonstrate these Values, we expect to observe the following from everyone: Excellence We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires. We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves. Passion Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care. We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks. Responsibility We care about what we do, and we understand the impact we have on others and the planet. We always look out for each other –creating a safe workplace environment is everyone’s responsibility. Respect Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals. We respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup. The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law. For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf We anticipate that this job will close on: 08/03/2026 For California Residents, please clic k here to view our California privacy notice. If you want to be part of a team that helps make travel and culinary memories, join us!