Internal Account Manager

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model . Job Description Key Responsibilities May Include: Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to service level agreements (SLAs). Facilitate smooth customer onboarding processes, ensuring accurate setup of customer accounts, and delivering system training where needed to support customer success. Collaborate cross-functionally with teams such as Sales, Finance, and Operations to ensure a seamless customer experience, from order processing to issue resolution. Maintain accurate and up-to-date customer information and service requests in relevant systems, ensuring data integrity and supporting performance tracking and reporting. Conduct regular reviews of customer accounts to assess performance, identify improvement opportunities, and provide actionable insights to enhance customer satisfaction. Support continuous improvement initiatives by contributing ideas and feedback on optimizing customer service processes, reducing operational inefficiencies, and increasing service levels. Play a key role in customer retention efforts by proactively addressing issues, monitoring customer satisfaction metrics, and identifying opportunities for service enhancement. Act as a customer advocate within the organization, ensuring that customer needs and concerns are effectively communicated and addressed in collaboration with internal stakeholders. ** YOUR MISSION ** – WHAT WILL YOU DO? * Analyze customer data to monitor key metrics such as asset usage, stock levels, and transaction discrepancies, delivering actionable insights that optimize operations and enhance client relationships. Work closely with customers and Account Managers to resolve audit discrepancies, improve asset management practices, and address any transactional challenges. Coordinate administrative functions, including contract management, billing accuracy, and audit resolution, ensuring seamless account operations. Foster strong client relationships by providing timely support and tailored solutions that drive operational efficiency and improve supply chain management. Prepare and analyze KPI reports, offering insights on performance against targets and identifying areas for improvement to support customer growth. Collaborate with cross-functional teams (e.g., Finance, Logistics, IT) to streamline data flows and improve processes that enhance customer satisfaction and service delivery. Effectively prioritize and manage multiple tasks to ensure all customer needs are addressed, balancing day-to-day account management with time-sensitive demands. Contribute to process improvement initiatives, supporting the development of tools and systems that drive operational efficiency and enhance the overall customer experience. ** WHAT WE ARE LOOKING FOR ** Analytic, critical mindset Strong time management, priority setting and conscientious way of working Flexible team player Strong administrative skills Fluent Dutch and English communication skills. Basic French communication skills are required. Good Excel and Microsoft (Outlook, PowerPoint, Outlook) skills. Knowledge of SAP/Salesforce/PBI is a plus ** WHAT WE OFFER ** Lunch voucher STI Bonus Plan Laptop Hospital Insurance fully paid by CHEP for employee and it’s family Ambulant plan with option to add family members Group Insurance Eco Vouchers – 250€ per year – pro rated months worked at CHEP in that year End Year premium Workweek of 40 hours per week – 20 days of annual leave + 12 ADV days (1day per worked month) Remote Type Hybrid Remote Skills to succeed in the role Adaptability, Building Rapport, Commercial Sustainability, Continuous Process Improvement, Customer Experience (CX), Customer Support, Data Storytelling, Empathy, Experimenting, Our Business, Problem Resolution, Sales Communications, Taking Ownership, Teamwork, Understand Customers We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].