Internal Controls Manager

As a fast growing Fintech in the LATAM region, we are looking for a highly capable Manager/Lead, Internal Controls to lead the design and build of our control environment across the company. This role is ideal for someone who is both strategic and hands-on: a builder who can independently assess processes, map risks, design pragmatic controls, develop SOPs, and drive cross-functional adoption in a fast-moving environment. This person will play a critical role in helping the company mature its operating model by reducing operational risk, improving consistency and accountability, and ensuring scalable controls are embedded into day-to-day execution. The right candidate will know how to influence stakeholders across functions, move fluidly from ambiguity to structure, and build fit-for-purpose controls without creating unnecessary bureaucracy. Key Responsibilities Lead the design and build of the company’s enterprise control framework across key business and operational processes Assess existing workflows and identify control gaps, failure points, manual dependencies, and areas of elevated operational risk Map end-to-end processes and translate them into clear, scalable control points and operating procedures Design preventive, detective, and monitoring controls that are practical, auditable, and aligned with business realities Develop and formalize SOPs, control documentation, ownership structures, escalation paths, and remediation processes Partner across Risk, Product, Operations, Finance, Compliance, Technology, and Data teams to embed controls into daily operations and system workflows Drive control implementation from concept through rollout, including stakeholder alignment, documentation, training, and follow-up Establish governance around control execution, issue tracking, remediation, and evidence retention Bring structure and discipline to how control failures are identified, escalated, root-caused, remediated, and closed Apply a strong understanding of risk and control principles, including COSO-based thinking, to create a coherent and scalable controls environment Operate independently with high ownership in an environment that is still building maturity, process discipline, and organizational muscle Support management readiness for internal audit, external review, board-level discussions, or broader control maturity initiatives as needed What We’re Looking For 6–10+ years of experience in enterprise controls, operational risk, internal controls, internal audit, process excellence, or a related field Strong experience building or significantly upgrading controls in a high-growth company, fintech, startup, or similarly dynamic environment Deep expertise in process mapping, SOP development, controls design, remediation tracking, and operating model improvement Strong understanding of internal control frameworks such as COSO Demonstrated ability to independently lead complex, cross-functional initiatives with limited structure Proven ability to influence without direct authority and drive action across business, product, and technical teams Comfortable being both strategic and hands-on: this is a builder role, not a purely advisory role Strong judgment in balancing rigor and practicality; able to create effective controls without slowing down the business unnecessarily Excellent written and verbal communication skills, with the ability to translate complexity into clear actions and documentation Experience in regulated environments, lending, fintech, payments, or financial services is strongly preferred Experience in startup scaling, operational excellence, or transformation work is a strong plus What We Offer The chance to join a high-impact, mission-driven fintech with regional scale. Leadership over enterprise controls for a fast paced and growth oriented startup. Cross-functional collaboration with exceptional teams across Latin America. Exposure to complex legal and regulatory challenges and innovation in embedded finance. Locations: BR, AR, CO, MX