Internal IT Technician II

Harbor IT is a leading Managed Service Provider (MSP) specializing in delivering cutting edge Cybersecurity, IT, and Cloud Services to a diverse portfolio of clients. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Harbor IT is backed by investment firm Worklyn Partners since 2022 and has built a national platform through acquisition and rapid organic growth. Our mission is to manage our clients’ technology and mitigate their cyber risks, so that they don’t have to. Location: Based in either Denver, CO or Boston, MA areas – Hybrid schedule 2 days/ week in office. Position Overview: Harbor IT is seeking a skilled and customer-focused Internal IT Support Technician II to support our growing internal workforce across multiple locations. This role is responsible for onboarding and offboarding employees, endpoint deployment and management, Tier 2 technical support, Microsoft 365 administration, and maintaining the health and security of company devices and systems. The ideal candidate will have strong experience with Microsoft Intune, Microsoft 365, endpoint management, remote troubleshooting, and RMM platforms. This individual will serve as a key member of the Internal IT team, ensuring employees receive reliable technology support and seamless technology experience throughout their employment lifecycle. Key Responsibilities: Onboarding & Offboarding Configure, deploy, and provision new laptops and workstations using standardized company configurations. Manage equipment logistics, including asset tracking, incoming shipments, returns, and device recovery. Set up laptops, docking stations, peripherals, and mobile devices for new and existing employees. Administer Windows, macOS, and mobile devices through Microsoft Intune. Perform user profile migrations and ensure smooth data transitions during device replacements and organizational changes. Create, modify, and remove user accounts and access permissions in accordance with onboarding and offboarding procedures. Maintain accurate and detailed documentation for all onboarding and offboarding activities, ensuring audit-ready records and process consistency. Remote Support & Issue Resolution Provide Tier 2 support for hardware, software, operating system, and network-related issues across Windows and macOS environments. Troubleshoot device enrollment, compliance policies, application deployments, and user access challenges. Resolve application, connectivity, and authentication issues across Microsoft 365 and other business platforms. Utilize RMM and remote support tools to diagnose, remediate, and resolve end-user issues efficiently. Escalate complex technical issues when appropriate and ensure thorough follow-through to resolution. Identify recurring issues and recommend improvements to support processes and operational procedures. Deliver exceptional customer service while supporting employees across multiple locations and time zones. Platform Engineering & Endpoint Administration Monitor and maintain endpoint health using tools such as ConnectWise, N-Able, Auvik, and other management platforms. Apply operating system patches, application updates, and security configurations to maintain platform stability and compliance. Manage users, devices, policies, licensing, and security settings within Microsoft 365 and Entra ID. Troubleshoot and support Microsoft Intune, Microsoft 365 services, ConnectWise, and related endpoint management solutions. Manage hardware inventory and prepare devices for replacement and refresh cycles. Maintain system documentation, standard operating procedures, configuration records, and troubleshooting guides. Security & Compliance Support the implementation and maintenance of security controls using Microsoft Security Center and related Microsoft security tools. Perform routine compliance reviews and assist with internal and external audit requirements. Support identity and access management processes across Microsoft 365 and Azure/Entra environments. Ensure endpoint security standards are maintained through policy enforcement, patch management, and device compliance monitoring. Handle sensitive employee information and confidential company data with discretion during onboarding, offboarding, and access management processes. Qualifications: 3+ years of experience in an IT Support, Service Desk, Systems Support, or Endpoint Administration role. Strong experience supporting Windows and macOS environments. Hands-on experience with: Microsoft Intune Microsoft 365 Administration Entra ID (Azure AD) Exchange Online Teams SharePoint Online OneDrive Experience with RMM platforms such as ConnectWise, N-Able, Datto, or similar solutions. Strong troubleshooting skills across hardware, software, networking, and endpoint management technologies. Experience performing workstation deployments, user migrations, and device lifecycle management. Excellent documentation, organizational, and communication skills. Ability to manage multiple priorities in a fast-paced environment while maintaining a high level of customer service. Strong attention to detail and commitment to security best practices. Preferred Qualifications: Experience working in a Managed Services Provider (MSP) environment. Microsoft certifications such as: MD-102 Endpoint Administrator MS-900 Microsoft 365 Fundamentals AZ-900 Azure Fundamentals SC-900 Security, Compliance, and Identity Fundamentals Familiarity with ITIL principles and service management practices. Experience supporting mergers, acquisitions, or large-scale user onboarding and migration projects. Benefits: Competitive salary Comprehensive health benefits Unlimited paid time off Opportunities for professional growth and development Collaborative and supportive team environment