Your Job
Georgia Pacific Gypsum/Building Products is looking for an
International Inside Sales Representative based in Spain (remote work) who will be responsible for the profitability of geographically assigned international territories. An Inside Sales Representative will process orders for multiple accounts, identify opportunities to position Georgia-Pacific Gypsum as the “preferred supplier”, profitably grow volumes and share, and deliver a best-in-class customer experience. The role has significant exposure to a wide cross section of GP Gypsum capabilities, and will interact extensively with outside sales, transportation, manufacturing, scheduling and 3rd party vendors.
Our Team
We encourage an entrepreneurial mindset, leading through a bottom-up approach. Our Gypsum team is focused on advancing our vision by creating, enabling, and innovating a transformative inside sales team. Our passion is to offer the best customer experience in our industry. If this sounds like you, let’s talk! Alumni from the Inside Sales organization can be found in a variety of roles across the company.
What You Will Do
- Provide an exceptional customer experience while supporting Team and GP objectives; act as a trusted single point of contact for international customers.
- Process customer orders into the sales/ERP system in a timely and accurate manner; validate pricing, lead times, incoterms, and any special terms.
- Respond to customer inquiries for product information, availability, order status, pricing, and invoice reconciliation across global time zones.
- Track inventory levels at your assigned facilities and coordinate inventory allocation to ensure stock availability meets international demand.
- Manage customer order files and delivery plans accounting for manufacturing volatility, lead-time changes, and reroutes.
- Coordinate multi-modal transportation (ocean, air, rail, truck/intermodal) and engage carriers, freight forwarders, or brokers to meet customer delivery requirements.
- Prepare, review, and transmit required international shipping documentation (commercial invoices, packing lists, bills of lading, certificates of origin, MSDS, letters of credit, customs forms); escalate compliance questions to Export/Import teams.
- Proactively track shipments and manage delivery exceptions: investigate missed deliveries, arrange re-delivery or split shipments, coordinate claims documentation, and communicate remedies to customers.
- Plan and coordinate jobsite deliveries that require multiple loads: sequence loads, confirm site access/permits, coordinate staging and on-site contacts, and minimize disruptions.
- Manage relationships with customer decision-makers across a defined sales territory; collaborate with field sales to set territory goals and meet objectives.
- Proactively identify opportunities and offer value-based alternatives (routing, packaging, consolidated shipments) to lower delivered cost or improve lead time.
- Respectfully challenge processes and propose innovative improvements; lead or participate in continuous improvement initiatives.
- Understand market drivers, freight trends, and competitors to articulate position and act with a business-owner mentality.
- Communicate clear, timely status updates and escalation plans to internal stakeholders (Sales, Operations, Trade Compliance, Finance).
- Be committed to continuous improvement and maintain a positive, collaborative attitude toward team ideas and feedback.
Who You Are (Basic Qualifications)
- Experience in customer service, supply chain, account management, or inside sales
- Hands-on experience, particularly in order entry with SAP S/4HANA.
- Fluent in both English and Spanish, with strong verbal and written communication skills.
- Flexibility to travel up to 10% based on the needs of the business
What Will Put You Ahead
- Bachelor's degree or higher in a relevant field.
- Experience in international inside sales and/or customer service environments.
- Freight Forwarding experience
- Knowledge of or experience within the commercial roofing industry.
- Manufacturing industry experience, particularly in customer service and/or sales
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more,
Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day — to make everyday products even better.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.