International Logistics Specialist - Vessel Processing

Ocean Network Express Custom Field 1: USA - Boise Salary $50,000 - $56,000 Location : Boise, Idaho This position will follow a hybrid work-from-home/office model with a minimum of three days in the office weekly Role Summary We are seeking a detail-oriented and proactive Service Operations Specialist to join our Import team. In this critical role, you will be responsible for executing essential import processes and adhering to rigorous policies and procedures to ensure optimal service delivery for our internal and external stakeholders. You will manage comprehensive checklists at the individual vessel and port level to verify that all inbound cargo is correctly filed with USCBP, local terminals, and port operations. Additionally, you will collaborate closely with vendors and terminals to coordinate the release of general import cargo, as well as special cargo including refrigerated units requiring cold treatment, out-of-gauge, and break-bulk shipments. You will also monitor cargo movement during USCBP examinations to ensure swift release and delivery once clearance is obtained. This position reports directly to the Service Operations Supervisor. Additional Responsibilities Processing import vessels and cargo to ensure proper procedures and policies are followed. Assist with training of staff and the maintenance of training materials. Assist with internal/external customer concerns and sales inquiries. Troubleshoot and resolve complex issues involving cargo movement including customs, logistical, and technical challenges Case handling in ONEForce, ONE COD Portal and Terminal operating systems as appropriate. Develop and maintain a knowledge base of evolving products and services Core Required Skills and Competencies High level of both verbal and written communication skills Sound decision-making and problem-solving skills Adapts to change and prioritizes for high-end results Strong interpersonal skills Responsive, dependable, and follows through Team Player Function Specific Skills Previous experience in logistics, customer service, sales, or other related fields is a plus Gsuite or Microsoft Office experience is required. Customs and logistics knowledge is a plus but not required. Required Minimum Years Experience 0 to 2+ function-related Required Minimum Education Bachelor’s Degree Preferred Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. At Ocean Network Express, we strive toward high-level results for all our employees and pride ourselves on identifying opportunities for internal movement and advancement of proven talent. If you’re interested in a career in the global transportation industry and are looking for growth and advancement opportunities, we encourage you to apply. We enjoy meeting candidates who are persistent in their own professional development. ONE NA follows a hybrid work schedule requiring employees to work 3 days in the office (i.e. Tuesday, Wednesday, Thursday) and 2 days remote each week. About Ocean Network Express (ONE) Ocean Network Express (ONE) was incepted on July 7, 2017, following the liner service integrations of Kawasaki Kisen Kaisha (“K” LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil. ONE is the world’s sixth-largest container carrier with a fleet size of approximately 1.91 million TEU. Operating more than 240 vessels, it offers an expeditious and reliable international network of over 130 services to 120 countries and beyond. ONE is a member of the Premier Alliance, a global ocean carrier consortium. For more information, please visit www.one-line.com #JIL #ZR Nearest Major Market: Boise Nearest Secondary Market: Meridian