IPA Consultative Coding Manager

Become a part of our caring community Become a Part of Our Caring Community The Manager, IPA Consultative Medical Coding leads a team of consultative coders supporting value-based care delivery across a defined geographic region. You will oversee regional coding operations to ensure agreement on provider engagement, risk adjustment accuracy, and documentation excellence. You will guide the transition from a retrospective coding model to a that strengthens clinical documentation and coding performance. Your success requires strong leadership and technical expertise to address complex operational challenges, accomplish regional strategy, and deliver results aligned with organizational goals. This includes monitoring coding staff workload and redistributing resources as needed to meet market operational demands, developing KPIs to monitor the performance of the consultative coding team, tracking and monitoring responses to provider questions for consistency, and analyzing trends to identify opportunities for improved documentation and coding. Regional Leadership & Oversight Provide leadership and operational oversight for a team of IPA Consultative Coders within an assigned region Accountable for regional coding performance, provider engagement, and risk adjustment outcomes Align coding operations with market-specific provider needs, growth strategies, and membership trends Partner with Provider Engagement leadership to ensure coordinated support and a consistent provider experience Collaborate with STARS leaders and champions to identify STARS gaps and deficiencies Consultative Coding Model Execution Lead implementation of the Consultative Coding Model, transitioning from retrospective workflows to longitudinal provider support Ensure delivery of: Quarterly provider chart reviews Real-time coding support through a daily helpdesk Provider education on coding accuracy and documentation standards Analyze trends, triage, and answer questions in real-time Research and interpret correct coding guidelines and internal business rules to respond to inquiries and issues Increase adoption and optimization of coding tools, including APD 2.0, Stellar, Healow, and MRA 4.0 (POCA) Team Leadership & Development Lead, coach, and develop a high-performing team of consultative coders Establish expectations for provider engagement, coding quality, and productivity Support hiring, onboarding, and workforce planning with care for regional demand Promote a culture of accountability, learning, and clinical excellence Coding Quality & Documentation Excellence Ensure compliance with ICD-10-CM, HCC guidelines, and CMS risk adjustment methodologies Oversee quality outcomes from chart reviews and coding audits Identify documentation gaps and implement targeted education programs Partner with Coding Excellence and Compliance to maintain regulatory adherence Operational & Strategic Execution Translate organizational goals into regional plans, goals, and performance metrics Monitor and report on Indicators including coding accuracy, recapture rates, provider engagement, and efficiency Address workflow inefficiencies, coverage gaps, and provider needs through targeted problem-solving Support programs across analytics, technology, and operations Use your skills to make an impact Required Qualifications: Bachelor's Degree or 5+ years of relevant risk adjustment coding experience within a healthcare setting 3+ years of leadership or management experience Certified Professional Coder (CPC) or equivalent certification (RHIA, RHIT, CRC or CCS) Preferred Qualifications: Expertise in risk adjustment, HCC coding, and CMS guidelines Experience in provider-facing coding education, documentation improvement, or clinical engagement. Must be passionate about contributing to an organization focused on improving consumer experiences Experience supporting value-based care models or IPA/MSO environments Experience leading field-based or hybrid teams Work Information: This role requires an in-center presence, involving daily commute to assigned clinic(s) and occasional (quarterly) travel within the market to alternative clinic(s) for strategic meetings. Workstyle: Hybrid/remote Location: Must reside within the states of Texas or Nevada Hours: Monday–Friday, 8:00 AM–5:00 PM; additional time may be required. Additional Information: TB Statement: This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB. Driving Statement: This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability insurance. Individual must carry vehicle insurance in accordance with their residing state minimum required limits, or $25,000 bodily injury per person/$25,000 bodily injury per event /$10,000 for property damage or whichever is higher. Work at Home Statement To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $86,300 - $118,700 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being. About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com. ​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.