IPU Technician - Remote (must reside in PA or TN)

Description Dragonfly Health - A great place to land Dragonfly Health is the leading care-at-home data, technology and service platform, and the industry’s first scale durable medical equipment (DME) and pharmacy solution. Built on a 20-year history, Dragonfly Health uses advanced technology and robust analytics to manage DME and pharmaceutical services as part of a single, efficient solution for caregivers, patients, and their families. We serve over 145,000 patients every day in all 50 states. Here, you are an integral part of a team that is transforming the future of hospice and post-acute healthcare. This is where innovation, collaboration and compassion thrive, allowing us to carry out our work at the highest level to serve our patients at a time in their life when they need us most. We offer a dynamic and inclusive workplace where you'll have the unique opportunity to shape the future of healthcare alongside a passionate and talented team. We believe in empowering our employees to grow both personally and professionally, providing ample opportunities for career advancement, continuous learning, and skill development. Dragonfly Health is our name for a reason. The dragonfly is symbolic of the transformational impact we’re making on the industry, our people, and the lives we touch. We are a guiding force for what’s ahead, delivering more than equipment and medications, but also comfort and peace of mind. We are agile and adaptable, able to quickly and easily pivot from one point to the next, ready for whatever situation or patient need that arises. Whatever it takes. Wherever it takes us. What we offer Competitive Pay $21.50/HR with shift differential Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.) Growth Opportunity and Career Advancement Agile and Adaptable team culture Innovative and revolutionary technology solutions A higher calling to provide quality patient care See how Dragonfly Health is transforming the world of hospice and post-acute care. What you will do Accurately perform prescription data entry Build and maintain accurate medication profiles and MARs (Medication Administration Records) for IPU patients Understand and apply IPU model variations and profiling requirements for hospice partners Review and process faxed medication orders independently, ensuring timely follow-up where needed Contact hospices to obtain or clarify prescription information and document interactions Maintain accurate and precise call log documentation for all interactions Coordinate with local pharmacies on claim adjudication for emergency needs What we look for Current PA or TN Pharmacy Technician (CPhT) license in good standing preferred 2+ years of pharmacy technician data entry experience; managed care or PBM experience preferred Strong understanding of pharmacy benefit design, formularies, and claim adjudication Excellent verbal and written communication skills Attention to detail and a commitment to quality service delivery Ability to balance efficiency, accuracy, and patient satisfaction High School Diploma or equivalent Why IPU Technicians are important Our Pharmacy Technicians are the bridge between members, providers, and pharmacists. Your ability to interpret, communicate, and problem-solve ensures that patients receive the medications they need without unnecessary delays or confusion. You help us bring empathy and expertise together to deliver exceptional care experiences. Let's soar together Qualifications Skills Behaviors : Motivations : Education Required High School or better. Experience Required Minimum of one (1) year pharmacy technician data entry experience Preferred 3+ years in pharmacy or managed care setting Strong knowledge of brand and generic drug names Licenses & Certifications Required Pharmacy Technician CPhT or EXCPT