IT and Website Support Contractor

WHO WE ARE The Global Alliance for Incinerator Alternatives (GAIA) is a global network working towards a just and waste-free world without incineration. GAIA’s mission is to catalyze a global shift towards environmental justice by strengthening grassroots social movements that advance solutions to waste and pollution. We envision a just, zero waste world built on respect for ecological limits and community rights, where people are free from the burden of toxic pollution, and resources are sustainably conserved, not burned or dumped. THE ROLE We are looking for a IT and Website Support Contractor to join our Global Programs, as well as US/Central team. CONTRACT SERVICES In collaboration with the Program and Network Systems Manager and the IT Consultant, the IT and Website Support Specialist will provide essential operational support in two key areas: General technical support: Acting as the first point of contact for troubleshooting hardware, software, and network issues. Website support: Providing technical support for website functionality, tracking and working on website maintenance and updates, and collaborating with staff on website projects and needs. Document retention implementation support. 10 - 15 hours per week for one year, with the possibility of extending the contract depending on funding. WHAT YOU’LL DO IT support Handle general IT tasks like password resets, software installation, and network troubleshooting. Assist staff via phone, email, and Slack with IT inquiries and problems. Record, track, and prioritize staff´s support requests Create and maintain user guides and document solutions for future reference. Administer Google and Microsoft accounts including user changes and troubleshooting. Administer Zoom accounts, including account changes and troubleshooting . Support Program Managers and Consultants on IT and Security projects. Website support Update the organization’s website content and work on new projects and pages with the lead staff. Maintain, monitor, and troubleshoot website functionality, serving as the primary point of contact for technical issues. Create and maintain user guides and procedural documentation. Document retention implementation support Support staff with the next steps in implementing GAIA’s policy and with data hygiene tools. WHO YOU ARE Specifically, this contractor will bring: Familiarity with supporting Google, Microsoft, and Cryptpad suites, Slack, password managers, and VPNs. Willing to learn from the IT consultant about operating systems, networks, and IT security measures to help run these systems. Strong understanding of the WordPress ecosystem, including Gutenberg, page builders, and common plugins. Understanding of HTML, CSS, and basic PHP to modify website code. Ability to research new platforms and support staff adoption. Ability to keep confidentiality and discretion on sensitive issues and projects. Skills in working with coworkers located in multiple countries and regions. Able to bring patience and kindness in supporting staff with a wide range of technology savviness, and the ability to communicate technical solutions to non-technical users. Ability to problem-solve, take initiative, and maintain efficiency in a rapidly changing, dynamic environment. Ability to juggle multiple tasks and to communicate effectively when additional support is needed Demonstrated ability to work both independently and collaboratively. A passion for environmental health and climate, social, and environmental justice. A commitment to GAIA’s mission and core values of respecting local solutions and community power; shared practice for movement building; equity, inclusiveness, and social justice; and accountability. WHAT WE OFFER Meaningful context - operating from a place of connectivity and trust, we are able to exchange the cross-border knowledge and tools needed to create a truly global movement that puts an end to waste pollution. Strong culture and dedicated team – we take pride in our highly motivated team, and our ability to support one another’s work in an atmosphere of mutual trust and respect. COMPENSATION, LOCATION, AND WORK ENVIRONMENT This position is fully remote, with a preference for candidates based in the United States. The hourly rate for candidates in the United States for this position is $30/hr to $35/hr. If the candidate is located outside the United States, this position will include a contract amount commensurate with the country of residence would be negotiated. Work is performed both independently and collaboratively. Work is performed on a computer, requires almost constant use of a keyboard, mouse, or other pointing device, and may be performed sitting or standing. EQUAL EMPLOYMENT OPPORTUNITY We are committed to equal employment opportunity principles and providing all employees with a safe work environment free from discrimination and harassment. We welcome you regardless of your race, gender identity, sexual orientation, ethnicity, religion, age, physical ability, nationality, or any other status unrelated to the performance of the job and protected by law. GAIA practices affirmative action, and candidates from historically disadvantaged or marginalized groups are strongly encouraged to apply. TO APPLY If this sounds like a good fit for you, we encourage you to apply. Priority applications will be reviewed if received by June 30th 2026 .