IT & Cybersecurity Support Engineer

Role Overview

We are looking for a highly adaptable IT & Cybersecurity Support Engineer based in India. This is a true hybrid role: you will be the first line of defense for our organization's cybersecurity infrastructure, while also serving as the go-to person for day-to-day technical assistance

.We need a security-minded professional who is perfectly comfortable architecting an Entra ID conditional access policy one minute and helping a user troubleshoot a laptop issue or install an application the next. If you love cybersecurity but enjoy hands-on IT support and helping people daily, this role is for you

.
Key Responsibiliti

es
🛠️ Hands-On IT Support & Daily Operati

• onsHelpdesk & Troubleshooting: Provide immediate, hands-on support for everyday IT requests, including troubleshooting laptop hardware/software issues and resolving network connectivity proble
• ms.Application Management: Assist users with installing, configuring, and updating standard business applications and specialized softwa
• re.Meeting & Collaboration Support: Ensure smooth virtual collaboration by setting up and troubleshooting video conferencing tools, and assisting with meeting logistics (including leveraging AI tools for meeting summarie
• s).Device Enrollment: Manage remote device setups, enforce BYOD compliance, and troubleshoot network restrictions using Microsoft Intu
• ne.Lifecycle Management: Handle technical onboarding and offboarding, ensuring secure account provisioning and immediate access revocati

on.🔐 Cybersecurity & Infrastructure Secur

• ityThreat & Identity Management: Configure and enforce strict Conditional Access policies and oversee Identity and Access Management (IA
• M).Incident Response: Rapidly investigate suspected account compromises, trace audit logs, and deploy immediate anti-phishing safeguar
• ds.Data Protection: Manage Microsoft Purview for Data Loss Prevention (DLP) and data retention polici
• es.Authentication Rollouts: Assist in the implementation and troubleshooting of S/MIME and passwordless authentication framewor
• ks.Compliance Support: Play a key role in technical security testing, vulnerability patching, and maintaining compliance documentation for ISO 27001 audi

ts.
Required Skills & Experi

• ence
  Experience: 3+ years in a hands-on IT Support or Systems Administration role, with a strong, demonstrated focus on Information Secu
• rity.Security Stack Expertise: Deep, practical experience with Microsoft 365 security features (Defender, Purview, Entra ID/Azure AD, Int
• une).Mindset: A strong customer-service attitude. No task is too small, and you are comfortable shifting from high-level security investigations to basic app installat
• ions.Communication: Exceptional English communication skills, capable of explaining technical fixes to non-technical users patie
• ntly.Workspace: A dedicated, highly secure home office setup with high-speed, reliable inte

rnet.
Preferred Certific

• ations
  Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) or Identity and Access Administrator (S
• C-300).CompTIA Security+ / Ne

twork+.