IT Delivery Manager

Our Mission Ivy Partners is a Swiss consulting firm that supports businesses in their strategic, technological, and organizational challenges. We are committed to providing our employees with a career that promotes both personal and professional development. We support them in enhancing their skills and offer real opportunities for progression. As an IT Project Manager at Ivy Partners, you will: Lead the delivery of a small-scale ServiceNow implementation project , ensuring successful execution from planning through deployment. Develop and manage the project plan, coordinating activities and ensuring milestones are delivered on time. Work closely with business stakeholders and technical teams to implement changes within the ServiceNow platform. Perform basic ServiceNow configurations (such as user access management, roles, groups, forms or workflow-related configurations) when required. Coordinate and execute user communication activities , ensuring end users are informed and prepared for upcoming process and access changes. Manage and maintain user access lists, including the cleanup and validation of users, groups and permissions. Support testing, deployment and go-live activities, taking an active role in the day-to-day delivery of the project. Collaborate closely with a small project team, contributing hands-on rather than focusing solely on governance, reporting or steering committees. About You You are our ideal candidate if you: Have at least 5 years of experience managing IT projects, preferably involving ServiceNow implementations or enhancements . Have practical experience working within ServiceNow , beyond project coordination, and are comfortable performing basic platform configurations. Have participated in the end-to-end delivery of IT projects, including planning, testing, deployment and user adoption. Are experienced in managing user access, permissions and stakeholder communications related to system changes. Enjoy working in small, agile teams , where you can combine project management responsibilities with hands-on delivery activities. Have strong stakeholder management and communication skills, with the ability to coordinate business and technical teams effectively. Can identify risks, solve problems proactively and adapt to changing priorities. Have a good understanding of project management methodologies and tools. Hold a degree in Information Technology, Computer Science or a related field. Why Join Ivy Partners? Care | We care about our employees by creating a supportive environment where everyone is valued and empowered with training and growth prospects. Trust | We believe in building strong and long-lasting relationships with our clients. Working with us is about establishing a partnership based on trust, professionalism, and transparency at all times. Innovation | We empower effective digital transformation through a unique blend of innovative technology and creative thinking. Responsibility | Community is at the heart of everything we do, and we take that responsibility seriously by working hard to create a positive impact.