IT Engineer

Requisition : 82536 PSEG Company : PSEG Long Island Salary Range : $ 79,400 - $ 125,600 Work Location Category : Hybrid We’re one of the country’s largest energy companies, with a vision of powering a future where people use energy more efficiently and it’s safer and delivered more reliably than ever. We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day. Here, you’ll have the stability and exciting opportunities that come with being a Fortune 500 company — along with a supportive, friendly work environment where your contributions are valued. We offer a flexible work environment designed to balance employee needs with collaboration and operational excellence. Roles fall into two categories: Onsite: Employees work onsite daily. Hybrid: A blend of remote and onsite work, with at least three onsite days per week required. As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits designed to support your total well-being: medical, dental, vision, paternal leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off. More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you’re looking for a place where you can build a meaningful career and help power and support our communities, we’d love to welcome you to the team. PSEG is not offering visa sponsorship for this position. Job Summary The IT Engineer is responsible for the administration, management, and continuous improvement of endpoint management and enterprise device services, with a primary focus on HCL BigFix and Microsoft Intune . This role serves as a key contributor in maintaining a secure, compliant, and highly available computing environment by overseeing software deployment, operating system patching, endpoint configuration, device lifecycle management, and compliance reporting across the enterprise. The position works closely with internal technology teams, business stakeholders, and third-party vendors to ensure technology solutions are delivered efficiently and aligned with organizational objectives. In addition to endpoint management responsibilities, the IT Engineer plays a critical role in coordinating and driving technology initiatives, special projects, and operational improvements. The role leverages ServiceNow extensively for incident, request, change, asset, and project-related activities and serves as a primary liaison for the organization’s onsite Managed Service Provider, ensuring service quality, operational effectiveness, and adherence to established processes and service levels. This position is responsible for troubleshooting complex technical issues, developing and maintaining standards and procedures, supporting infrastructure modernization efforts, and identifying opportunities to improve end-user experience, operational efficiency, and overall technology service delivery. Key Focus Areas: HCL BigFix administration and endpoint management Microsoft Intune administration and device management Endpoint patching, software deployment, and compliance management ServiceNow-based operational processes and workflow coordination Managed Service Provider oversight and vendor coordination Technology projects, operational improvements, and process optimization Enterprise Endpoint Security and asset lifecycle management Documentation, standards, and best practice development Job Responsibilities • Administer and optimize HCL BigFix for patching, software distribution, compliance reporting, vulnerability remediation, and OS lifecycle management. • Manage Microsoft Intune and Windows AutoPilot, including device enrollment, configuration, application deployment, compliance policies, and MDM/MAM services. • Maintain endpoint management standards, procedures, security controls, and best practices. • Monitor endpoint health, patch compliance, software deployment success, and device performance across supported platforms. • Utilize ServiceNow for Incident, Request, Problem, Change, Asset, Knowledge, and related ITSM processes. • Provide oversight of onsite Managed Service Providers (MSPs), ensuring SLA compliance, service quality, operational effectiveness, and continuous improvement. • Coordinate endpoint and end-user computing initiatives with IT teams, business stakeholders, vendors, and service providers. • Lead or support projects such as device refreshes, OS upgrades, application deployments, modernization efforts, and process improvements. • Partner with Cybersecurity, Infrastructure, and Architecture teams to implement endpoint security and compliance requirements. • Troubleshoot complex endpoint, deployment, compliance, and systems management issues; perform root cause analysis and corrective actions. • Develop dashboards, metrics, compliance reports, technical documentation, knowledge articles, procedures, and runbooks. • Support software packaging, asset lifecycle management, licensing compliance, audits, major incidents, change management activities, automation initiatives, and after-hours/on-call support, including storm recovery operations. Job Specific Qualifications • Bachelor's degree in Engineering, Computer Science, Information Technology, or related field with 2+ years of IT experience; or 8+ years of relevant IT experience in lieu of a degree. • Experience supporting enterprise infrastructure, endpoint management, workplace technology, or end-user computing environments. • Hands-on experience with HCL BigFix and Microsoft Intune, including patching, software deployment, compliance management, device enrollment, and endpoint administration. • Experience using ServiceNow within ITIL-based Incident, Problem, Change, Request, Asset, and Knowledge Management processes. • Knowledge of endpoint security, vulnerability remediation, device hardening, operating system lifecycle management, and compliance programs. • Experience coordinating with MSPs, vendors, consultants, or outsourced support organizations. • Strong troubleshooting, root cause analysis, and problem-solving skills for endpoint and systems management issues. • Familiarity with PowerShell scripting, automation, reporting, Microsoft Windows, Microsoft 365, Entra ID, Conditional Access, and identity management concepts. • Experience producing operational metrics, dashboards, compliance reporting, technical documentation, SOPs, and runbooks. • Ability to lead or contribute to technology projects, manage multiple priorities, and work effectively across Infrastructure, Cybersecurity, Service Management, and End User Computing teams. • Strong written, verbal, and interpersonal communication skills. • Ability to participate in off-hours maintenance, on-call support, critical incident response, and DOE 10 CFR 810 eligibility requirements. Some positions at PSEG require access to information covered by the Department of Energy’s regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a “Generally Authorized” destination on the attached list and not also a citizen, national, permanent resident of any country not listed; OR (4) a “Protected Individual” under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)). As an employee of PSEG Long Island, you should be aware that during storm/outage restoration efforts, you may be required to perform functions different from normal operations and work extended hours beyond your regular work schedule. You may also be required to work on premise or in an alternate location as directed by the company. For all roles, PSEGLI’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and medically, the use of these products are prohibited for employees in federally regulated roles. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for a positive result. If you are a current PSEG employee and offered an opportunity with PSEG Long Island, you will be treated as a new hire. Please note that as a new hire to the Long Island subsidiary, your benefits will change and generally will be consistent with other similarly situated PSEG Long Island new hires. Similarly, for PSEG Long Island employees who accept job opportunities with PSEG or any of its subsidiaries (other than PSEG Long Island), their benefits will change and generally be consistent with other similarly situated new hires of that company. PSEGLI is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals. PSEGLI is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email [email protected]. If you need to request a reasonable accommodation to perform the essential functions of the job, email [email protected]. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision. ADDITIONAL EEO INFORMATION (Click link below) Know your Rights: Workplace Discrimination is Illegal Nearest Major Market: New York City