IT Help Desk

​​​​​​ IT Help Desk WHO WE ARE At eAssist Dental Solutions, we empower dental practices by providing expert-driven, AI-powered dental billing solutions that maximize collections, streamline revenue cycle management, and allow dental teams to focus on patient care. As part of our continued growth, we’re seeking an IT Help Desk Technician to join our technology team. eAssist is the nation's leading dental billing and patient billing service provider for dental offices. We were co-founded by a dentist who understands what other dentists need. eAssist currently serves over 2000 dental practices through a unique proprietary technology platform that connects dental practices to vetted dental billing professionals, allowing practice owners to fully outsource their billing department. eAssist was recently certified as a 2025 Top Workplace and 2024 Great Place to Work and has been featured on the Inc 5000 list of fastest-growing privately held companies in the U.S. for the last 7 years in a row! We were also recently awarded #10 on Fortune's Great Place to Work for medium-sized Health Care and Biopharma! What makes us so unique? We are a 100% remote, nationwide workforce. This means we are truly able to find the best of the best to join our team and they get to do what they love from the comfort of their home office. JOB OVERVIEW We're seeking a passionate and results-oriented IT Help Desk Technician to join our growing remote team! In this role, you'll provide exceptional technical support to our dental offices, remote workers, and internal employees, ensuring their technology runs smoothly. This is a full-time non-exempt role. We are looking for someone to work the morning shift. KEY RESPONSIBILITIES Technical Troubleshooting: Diagnose and resolve a wide range of computer software and hardware issues for dental offices, remote workers, and internal employees. Exceptional Customer Service: Deliver world-class support via phone, chat, email, and video conference, ensuring clear and timely resolution of customer inquiries. Problem-Solving & Analysis: Analyze customer issues, research solutions using internal resources and online tools, and identify opportunities for hardware/software improvement. Communication & Collaboration: Collaborate effectively in our virtual team environment, keeping everyone informed through regular communication via chat and phone. Continuous Learning: Stay up-to-date on the latest dental technology trends and best practices. Other duties as assigned MINIMUM REQUIREMENTS 1-2 years of experience in help desk or customer service, with a strong understanding of computers, software, hardware, VPN, and RDP. Dental Knowledge a Plus: Experience working within a dental office environment is a bonus. Excellent written and verbal communication skills to clearly explain technical concepts to both technical and non-technical audiences. A natural knack for troubleshooting, critical thinking, and finding creative solutions to technical challenges. Ability to thrive in a collaborative virtual environment and maintain positive relationships with colleagues. Ability to prioritize tasks and manage multiple projects simultaneously. TRAVEL / PHYSICAL DEMANDS 100% Remote COMPENSATION $18-23 DOE WHY JOIN EASSIST? Remote-first culture – Work from anywhere in the U.S. Competitive salary Opportunities for growth within a fast-growing company Collaborative, supportive team culture Health, dental, and vision benefits eAssist is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.