IT Helpdesk Helpdesk Analyst

Australian owned and operated global retail business Hybrid Casual role! Career Progression, Team Member discounts & Profit Share A vibrant, team culture where we embrace pace, encourage new ideas & leadership Who We Are: Spotlight Group Holdings (“SGH”) is looking to grow their talented, highly entrepreneurial team. SGH is Australia's largest privately-owned and operated family business, comprising of the Spotlight Retail Group, the Spotlight Property Group, Spotlight Direct Investments and the Spotlight Charitable Foundation. Comprising of the long term existing iconic brands in Spotlight, Anaconda and Mountain Designs, together with the exciting addition of Harris Scarfe, SRG is acknowledged as the market leaders within the Australian retail Space. What You Will Be Doing: Provide 1st& 2nd Level IT support to stores and support group via phone and in person on POS software and hardware, EFTPOS, Mobile/PDA devices, LAN networks, PABX, IP-based phone systems, Printer Fleet and more Maintain issues via call logging system and ensure it is complete and up to date. Support other IT teams with new projects as required. Raise first call resolutions providing support to other functional IT Teams. Use remote training facilities to assist with the rollout of new applications and skill refreshment on existing and new applications. Manage Incidents & Requests throughout their lifecycle. Ensuring SLAs are not breached, and that active work is being carried out accordingly. Keep end users (customers) informed of the process throughout the lifecycle. Act as a channel for communications to the wider business regarding high impact IT related issues About You: Must have Tertiary qualification in IT (currently studying is acceptable) Strong Telephone and Communication Skills Ability to communicate with a wide range of system users with varying levels of computer literacy. Ability to work effectively in a fast-moving, changing environment and perform under pressure. Ability to work in a team, whilst also being able to work unsupervised. Knowledge of Windows operating systems. Experience in troubleshooting hardware and software issues. Ability to be on call (after hours and weekends) What’s in it for you? Along with the incredible career- growth opportunity of being part of this brand-new team, we can offer you Great salary base + Super + Profit Share + Work Flexibility Career progression & personal development A culture that rewards initiative and creativity Centrally located office, close to south Melbourne market, for when we return to work Benefits- team discount, EAP, gym discounts and more Applications close on Friday 21st Aug 2026 To apply, please complete our online application form and submit an up-to-date resume. You must have unrestricted working rights in Australia to be considered for this position Only shortlisted candidates will be contacted No agency enquiries or applications please