IT Identity and Access Management (IAM) Engineer

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses. The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity. Who We Are We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully. JOB OVERVIEW The Identity and Access Management (IAM) Engineer is tasked to design, implement, and maintain enterprise IAM systems and processes. This role supports authentication, authorization, provisioning, and governance processes while ensuring compliance with organizational security policies and regulatory requirements. JOB DUTIES Design, deploy, and maintain IAM solutions (e.g., Okta, etc.) Implement Single Sign-On (SSO), Multi-Factor Authentication (MFA), and federation services Integrate applications with identity providers using SAML, OAuth, OpenID Connect Manage user lifecycle processes (joiner, mover, leaver) Automate provisioning and deprovisioning workflows Maintain role-based access control (RBAC) models Conduct regular access reviews and certifications Enforce least-privilege access principles Support compliance initiatives (SOX, etc.) Monitor and respond to identity-related security incidents Maintain audit logs and documentation Troubleshoot authentication and authorization issues Provide Tier 2/3 support for IAM-related incidents Develop and maintain IAM policies, standards, and procedures Develop scripts and automation using Okta Workflows, PowerShell, Python, or similar languages to automate IAM workflows Work with APIs for system integrations Improve IAM operational efficiency through automation EXPERIENCE, QUALIFICATIONS, & SKILLS Required Experience, Qualifications, and Skills Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience) 3–7+ years of experience in IAM or related security roles Demonstrated experience designing and administering enterprise IAM solutions, focused on Okta Experience supporting cross-functional teams spanning IT, Security, HR, and business units Familiarity with cloud platforms, including GCP, AWS, or Azure Okta, Google Auth, Jumpcloud, Auth0 Identity governance and administration (IGA) Privileged Access Management (PAM) Okta Jumpcloud Familiarity with cloud platforms (GCP, AWS, Azure) Strong analytical and troubleshooting skills Understanding of cybersecurity principles Ability to work cross-functionally with IT, Security, HR, and business teams Strong documentation and communication skills Preferred Experience, Qualifications, and Skills Certified Identity and Access Manager (CIAM) CISSP CISM Additional Information Remote environment May require occasional after-hours support Participation in change management schedules