IT Manager

Who We Are: We’re a high-growth software company with a big mission : empowering K-12 district teams to do more with less. At LINQ, we get K12. That’s why we help districts transform K-12 school operations with best-in-class, cloud-based software solutions built to help districts return more resources to classrooms. Integrating finance, HR, nutrition management, and payments into a single, secure platform, LINQ reduces administrative burden. LINQ is trusted by 30% of school districts across the U.S. to help them operate more efficiently and serve over 1 billion meals to 17 million students annually, process payroll for 364,000 educators, administrators, and staff, and engage with millions of families through the free LINQ Connect app. Our team? They’re talented, committed, and fiercely loyal problem-solvers. At LINQ, you’ll find challenging and meaningful work, a team that respects and uplifts one another, and a commitment to constant improvement. Our customers love us because we’re attentive, patient, communicative, and solutions focused. They know they can count on us to not only anticipate their needs but to deliver the right answer every time. LINQ’s Values: • Act with Integrity & Build Trust: Trust is the foundation of our company. We operate with the highest standards of integrity, both internally and externally. We believe in transparency, honesty, and accountability. Building a culture where trust is earned and maintained. • Deliver Excellence: We consistently exceed our clients’ expectations. In every interaction, we strive to anticipate needs, provide swift solutions, and go the extra mile to relentlessly impress our customers. We communicate clearly, consistently, and in a timely way to cultivate lasting relationships. • Embrace Challenges: We embrace a growth mindset. Challenges offer opportunities to learn, grow, and improve. Continuous learning keeps us relevant and effective to ensure our solutions remain on the leading edge of innovation. • Collaborate & Act as One Team: Diverse skills, ideas, and perspectives are our strength. Through open communication, shared goals, and a spirit of unity and mutual respect, we collaborate to achieve excellence, drive innovation, and propel our company forward as a cohesive force. About The Team: The IT Operations team is the backbone of LINQ's employee experience; keeping our people connected, productive, and secure regardless of where they work. Managing identity, devices, and collaboration tooling across a fully remote workforce; the team operates as a trusted internal partner to every department at LINQ. With employees distributed across the country, the team balances the rigor of enterprise IT with the flexibility and service mindset that a remote-first culture demands. About The Role: We are seeking a Manager of IT Operations to lead LINQ's internal IT function. This role owns the end-to-end employee technology experience; from onboarding and offboarding to identity management, device management, and cloud collaboration tooling. You will lead a team of IT professionals, set operational standards, and serve as the escalation point for complex technical issues across a ful ly remote workforce. This is a hands-on leadership role on a fully remote team . Primary Objectives : Own and operate LINQ's Microsoft 365 and Azure environment, including Exchange Online, Entra ID, Intune, and related services. Lead, develop, and support a team of IT professionals responsible for employee-facing technology. Ensure the reliability, security, and scalability of internal IT infrastructure and tooling across a fully remote workforce. Partner with Security, HR, and department leaders to maintain a productive, compliant, and well-supported employee experience. What You Will Be Doing: Identity & Access Management Administer and govern Microsoft Entra ID (Azure AD), including user provisioning, group management, conditional access policies, and SSO integrations. Own the joiner/mover/leaver process in partnership with HR, ensuring timely and accurate onboarding, offboarding, and role transitions. Manage privileged access and enforce least-privilege principles across the organization. Endpoint & Device Management Oversee Microsoft Intune-based MDM/MAM policies for Windows, macOS, and mobile devices across a fully remote workforce. Maintain device compliance standards, software deployment, and patch management cadences. Manage hardware procurement, asset inventory, and device lifecycle from provisioning through decommission. Collaboration & Productivity Manage Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive. Own licensing, tenant configuration, and governance policies for the M365 environment. Support audio/visual and conference room technology at LINQ office locations. IT Operations & Support Lead and develop a team of IT professionals, setting priorities, managing workloads, and fostering a culture of service excellence. Own the IT helpdesk function; ticket management, SLAs, escalation paths, and continuous improvement. Develop and maintain IT runbooks, standard operating procedures, and asset documentation. Manage IT vendor relationships, contract renewals, and the IT operating budget. Security & Compliance Collaborate with the Security team to enforce endpoint security standards, respond to IT-related security incidents, and maintain compliance with audit and regulatory requirements. Contribute to IT risk management, disaster recovery planning, and business continuity procedures. What We Are Looking For: Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience). 5+ years of experience in IT operations or systems administration, with at least 3 years in a leadership or management role. Strong hands-on expertise with Microsoft Azure and Microsoft 365, particularly Entra ID (Azure AD), Exchange Online, Intune, Teams, and SharePoint. Demonstrated experience managing IT for a fully remote or distributed workforce. Solid understanding of identity and access management concepts, including SSO, MFA, conditional access, and automated joiner/mover/leaver provisioning. Experience with endpoint management platforms (Intune, JAMF, or similar) and patch management workflows. Working knowledge of IT security best practices, including zero-trust principles and endpoint compliance. Strong communication skills; able to translate technical issues into clear guidance for non-technical stakeholders. Proven ability to manage and prioritize a team's workload in a fast-paced, growth-stage environment. Experience managing IT vendors, software contracts, and an operating budget. Must be able to work effectively in a fully remote environment, with a reliable home workspace and occasional travel for team or company events. What will Make You Stand Out: Microsoft certifications (e.g., MS-102: Microsoft 365 Administrator, AZ-104: Azure Administrator, SC-300: Identity and Access Administrator). Experience with ITSM platforms (e.g., Jira Service Management, ServiceNow, or similar). Familiarity with Zero Trust architecture and implementation in a Microsoft environment. Experience supporting rapid headcount growth or M&A-related IT onboarding and integration. Background in K-12 EdTech or SaaS environments. The Tech: Microsoft Entra ID (Azure AD) Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) Microsoft Intune Microsoft Azure (core infrastructure services) ITSM / helpdesk platform (e.g., Jira Service Management, ServiceNow, or similar) Endpoint management (Windows, macOS, mobile) Travel Requirements: Occasional travel (a few time s per year) for team meetings , company events, or office support as need ed. Compensation : We offer a competitive salary of $120,000-$140,000 + 8% bonus. Why You'll Love Working With Us 💰 Planning Your Future: Our 401(k) plan comes with a 4% employer match on total earnings (not just your base salary). 💸 Performance Pays Off: Whether it’s a company bonus or target sales commission, your hard work doesn’t go unnoticed. 🌴 Vacation Your Way: Our flexible Open Paid Time Off Plan lets you take the time you need, when you need it. 👶 Paid Parental Leave: Take the time you need to welcome your new addition – We’ve got you covered! 🎉 Ten Paid Corporate Holidays: Enjoy a little extra downtime to relax and recharge with the ten paid holidays each year. ❤️ Giving Back: Feel good while doing good – 16 paid volunteer hours to support the causes that matter most to you. #LINQCares 🏥 Benefits That Have Your Back (And Teeth, Too!): Rock-solid medical, dental and vision coverage. Pick your vibe: a low deductible PPO and pair with an FSA or a HDHP with a sweet HSA – with contributions from LINQ. Dental perks that even cover braces for the kiddos. 💪 Wellness Perks: Employer-paid Short-Term Disability, Long Term Disability, Basic Life, and AD&D insurance. Gym reimbursements and tons of extra savings on travel assistance, employee assistance, and even pet insurance options. 🎁 Rewards For Referrals: Got an amazing candidate in your network? Send them our way and earn a referral bonus when they join the team! EOE Statement/Accommodation Notice: As a federal contractor and equal employment opportunity employer, LINQ adheres to all applicable laws and regulations regarding employment practices, ensuring that all qualified individuals receive consideration for employment based on their qualifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local law. To learn more about your rights and protections under federal law, please refer to the EEOC Equal Employment Opportunity Poster at the following link: https://www.eeoc.gov/poster If you’d like to view a copy of the company’s state or federally required affirmative action plans or policy statement, please email [email protected] . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact [email protected] . This email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not use this email to inquire about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as solicitation, following up on an application or non-disability related technical issues, will not receive a response. PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number.