IT & Office Operations Manager

Job/Position Summary 3DGS is seeking a hands-on and strategic IT & Office Operations Manager to oversee both our technology environment and day-to-day office operations. This hybrid role is ideal for a proactive, highly organized professional who thrives in a dynamic setting and enjoys wearing multiple hats. The successful candidate will ensure reliable and secure IT systems while also supporting efficient administrative processes, vendor coordination, and a well-functioning workplace. Primary Responsibilities IT Infrastructure & Systems Management Maintain and support servers, network hardware, and software systems, including firewalls, switches, and backup solutions. Oversee daily operations of IT systems, including ERP platforms, cloud services, file servers, and databases, both cloud-based and on-premises. Ensure system availability, performance, and scalability to support business operations. User Support & Workplace Technology Provide tier 1–3 technical support for staff across office and manufacturing environments for on-site and remote personnel. Support desktops, laptops, mobile devices, printers, and general workplace technology. Troubleshoot issues and deliver timely, user-focused solutions. Cybersecurity & Compliance Implement and enforce security protocols in alignment with NIST Cybersecurity Maturity Model Certification (CMMC). Monitor systems for vulnerabilities and threats; manage antivirus, firewalls, and patching. Ensure compliance with applicable standards (e.g., CMMC, data privacy, export controls, ITAR (where applicable). Office & Operations Management Oversee daily office operations to ensure a professional, efficient, and well-maintained work environment. Manage office supplies, equipment, and vendor relationships (e.g., telecom, printing, facilities services). Support employee onboarding and offboarding (workspace setup, system access, equipment provisioning). Maintain and improve office policies, procedures, and operational workflows. Serve as the primary point of contact for administrative and office-related needs. Assist with scheduling, travel coordination, and internal meetings or events as needed. Strategic Planning & Vendor Management Evaluate and recommend IT and operational solutions aligned with company growth and manufacturing needs. Manage budgets across IT and office operations. Build and maintain relationships with technology vendors, service providers, and office suppliers. Project Management Lead small-scale IT and operational projects, including: Software implementations Hardware upgrades Office moves or workspace improvements Process improvement initiatives Requirements Bachelor’s degree in Information Technology, Computer Science, Business, or a related field (or equivalent experience) 5+ years of IT experience is required. IT experience in a manufacturing environment is preferred. 2 years in a leadership or managerial role is preferred. This position will require lawful access to ITAR/EAR controlled information, and employees in these roles will need to meet those requirements. Requirements include US Citizenship, US Permanent Resident, or the ability to meet contract-specific licensure requirements. Knowledge, Skills, and Abilities Strong knowledge of Windows Server environments, Microsoft 365 tenant administration, Networking hardware (Cisco, Meraki, or similar), and Backup and recovery tools. Experience with cloud platforms (Azure, AWS, or hybrid environments). Familiarity with compliance standards such as NIST CMMC, ISO 9001, or ITAR. Strong organizational and multitasking abilities. Excellent communication skills with both technical and non-technical stakeholders. Proactive problem-solving mindset. Ability to work independently and manage competing priorities. High level of ownership, accountability, and attention to detail. Experience with ERP or manufacturing systems (e.g., NetSuite, SAP Business One) is preferred. Scripting or automation skills (PowerShell, Python) are preferred. Experience working cross-functionally with finance, operations, and HR is preferred. Physical/Working Requirements Must be able to wear personal protective gear most of the day (where applicable). Prolonged periods of sitting or standing. Behavioral Traits Strong verbal and written communication skills to convey quality standards, expectations, and feedback clearly to team members and stakeholders. A willingness to adjust to changing circumstances, processes, or technologies for continuous improvement in dynamic environments. The ability to work well with others, fostering a cooperative atmosphere, driving data management initiatives, and engaging all levels of the organization.