IT Operations Engineer

Join Articore and help us fulfil our purpose to liberate human creativity What is Articore Articore owns and operates the leading global online marketplaces, Redbubble.com and TeePublic.com. The Group's community of passionate creatives sell uncommon designs on high-quality, everyday products such as apparel, stationery, housewares, bags and wall art. Through the Redbubble and TeePublic marketplaces, independent artists are able to profit from their creativity and reach a new universe of adoring fans. For the artists' customers, it's the ultimate in self-expression. A simple but meaningful way to show the world who they are and what they care about. About the role The IT Ops Engineer (Security & Systems) owns security operations across Articore's workforce identity, endpoints, and IT-managed SaaS — while also serving as the regional IT support anchor for our Australia office. The role sits at the intersection of security and operations, and is weighted approximately 70% security operations and 30% regional systems support. You'll act as the security- and compliance-focused peer to our US and India regional engineers, reporting to the Head of IT. This is a high-trust, high-ownership role for someone who takes security seriously, communicates clearly across time zones, and takes pride in keeping a global organisation protected and running smoothly. Key Responsibilities Identity & Access Management: Own day-to-day administration and tuning of Okta, SSO, and MFA controls for corporate systems. Provision, remove, and review user identities and entitlements through joiner/mover/leaver processes. Endpoint Security & Compliance: Manage CrowdStrike Falcon operational hygiene, alert triage coordination, and policy reviews. Administer JAMF security baselines, device compliance, and endpoint lifecycle controls. Access Governance & Audit: Run access review evidence collection and support periodic privileged access reviews. Track control health, collect audit evidence, and manage remediation work. Regional IT Support: Act as the AU escalation point for service desk requests and end-user issues. Support onboarding and offboarding execution, including device provisioning and access recovery for leavers. Cross-Team Coordination & Improvement: Coordinate with relevant internal teams where control ownership spans functions. Support phishing simulation and awareness training, and actively look for opportunities to automate repeatable security and support work. Qualifications & Experience 3+ years of experience in IT systems administration, with meaningful exposure to security operations. Identity & Access Management: Hands-on experience administering an identity provider (Okta or similar), including SSO and MFA configuration. Endpoint Security: Demonstrated experience operating an EDR platform (CrowdStrike Falcon or equivalent) and an MDM tool (JAMF or equivalent) for macOS device compliance. Access governance: working knowledge of access review processes, audit evidence collection, and IT security governance. Communication: Clear written and verbal communication skills, with confidence reporting on security posture to both technical and non-technical stakeholders. Key Competencies Security-first mindset: you proactively identify and mitigate risk rather than waiting to be told, and you bring that lens to everything you touch. Ownership & judgement: you take end-to-end ownership of your projects and have the sound judgement to know when to act independently and when to escalate. Collaborative by nature: you work closely with the Head of IT and peer IT team members across the US and India to keep standards consistent and nothing falling through the cracks. Documentation first: you're comfortable operating in a distributed, cross-timezone team and understand that good documentation is what makes a globally distributed function actually work. Work Environment Hybrid work model, with two-three days on-site presence required (Melbourne, AU). Availability for critical system support and emergency response as needed. Collaboration across time zones to support our global teams. What We Offer High trust culture: Thrive in an environment built on mutual respect where your voice matters. Flexible Work arrangements: The opportunity to balance your work and personal life with flexible schedules. Global opportunities: Be part of a global organisation that offers diverse and enriching experiences. Monthly Wellness allowance: Take care of yourself with a monthly wellness allowance to spend on your health and well-being. Exclusive vouchers and discounts: Benefit from deals and discounts on our online marketplaces.