IT Operations & Infrastructure Engineer - Sofia, Bulgaria

WorkNomads is on the hunt for a Infrastructure & Platform Operations Engineer to join our team! Who We Are: We are building a community where global talent is geographically unleashed, and diversity is celebrated. We champion the freedom of living and working across borders, shaping a nation without a country. · Remote engineering services, global impact — expert engineering, design, and business talent in cross-disciplinary project teams. · Diversity celebrated — 40+ nationalities, 4 continents, one team. · Continuous growth — we invest in you: projects, coliving, community, pushing you beyond what you thought possible. 3+ years in Microsoft-centric environment Hands-on experience with Intune + Entra + SharePoint (practical troubleshooting, not just theory) Strong root-cause thinking and documentation discipline The ability to operate as a bridge between L1 and senior engineers Fluency in English A passion about continuous learning & collaboration in a global setting A team player mentality and believe no one should be left behind regardless of background Your mission at WorkNomads: As a IT Operations & Infrastructure Engineer, your mission is to help build, improve, and scale the technology foundations. Ensuring the stability, security, and continuous improvement of WorkNomads' digital workplace and infrastructure environment. You will operate across devices, identity, collaboration platforms, networking, and cloud services, taking ownership of issues from investigation through resolution while proactively identifying opportunities to improve systems, automate processes, and reduce operational complexity. Working closely with internal teams, vendors, and business stakeholders, you will help build a scalable, secure, and efficient technology ecosystem that enables our people, customers, and operations to grow with confidence. Resolve technical issues across devices, identity, applications, and connectivity, focusing on root cause and long-term solutions. Administer and improve Microsoft Intune, Entra ID, Microsoft 365, SharePoint, and endpoint management platforms. Support and troubleshoot hybrid infrastructure, including VPN, WiFi, VLAN, DNS, DHCP, and Palo Alto firewall-dependent services. Contribute to security, compliance, access management, and endpoint protection initiatives. Reduce recurring issues through automation, documentation, process improvement, and knowledge sharing. Support L1 engineers and collaborate with internal teams, vendors, and stakeholders to deliver reliable technology services. Participate in infrastructure modernization, migrations, integrations, and digital transformation projects. Work on high-visibility infrastructure, integration, and enablement initiatives , contributing to value delivery projects and continuous innovation across the organization Actively contribute to reducing ticket volume by improving systems, automation, and processes Real engineering exposure Growth path toward senior roles Opportunity to shape IT systems in a scaling company Work in a structured and high-impact team Perks of being one of us: Autonomy: an environment where your technical vision matters, and you own your work-life balance. Growth : a personalized career development program to fuel your journey; learn from experts, expand your craft, and work across industries. Global vibe: an international, dynamic, remote-first workplace. Connectivity Support: home office allowance Total Rewards : paid time off and competitive remuneration. Community : team get-togethers and networking events are in our DNA! Seamless Living: need a base? Digitally check into a spacious room at our WN LAB Hotel, Bulgaria’s biggest and coolest 4★ co-living hotel. No deposit, with special discounted rates for single apartments starting from 660 EUR/month (utilities & cleaning included!). Be part of something beyond work: culture, values, impact. How to Apply / What Happens Next: 1. Send us your CV by hitting the “Apply” button. 2. You will hear from one of our Global Talent Connectors within 5 business days with the next steps. 3. Meet us on MS Teams and tell us what excites you. 4. Next stage could be a test or a task - we want to see what you DO (not just what you say) 5. Along this journey and depending on the role you are applying for, prepare to meet either our Chief Talent Gaucho, your future leader or our Head Honcho! Want to learn more? Check us out below: https://www.worknomads.com/ Interest piqued? Join us! WorkNomads — A Nation Without a Country We celebrate the right of every human to be themselves and provide opportunities for global talent to shine. Diversity, social equity, and inclusion are at the core of who we are. We create an environment where different voices are respected, heard and empowered in equal measure. We’re breaking down the boundaries by designing a new nomadic economy by enabling people to do what they love and be where they want.