IT Operations Lead

Come join Deepwatch’s team of world-class cybersecurity professionals and the brightest minds in the industry. If you're ready to challenge yourself with work that matters, then this is the place for you. We're redefining cybersecurity as one of the fastest-growing companies in the U.S. – and we have a blast doing it! With the launch of our new India Global Capability Center (GCC) in Bengaluru, we’re expanding our global footprint and building a diverse, high-impact team driving innovation and excellence at scale. Who We Are Deepwatch is the leader in managed security services, protecting organizations from ever-increasing cyber threats 24/7/365. Powered by Deepwatch’s cloud-based security operations platform, Deepwatch provides the industry’s fastest, most comprehensive detection and automated response to cyber threats together with tailored guidance from dedicated experts to mitigate risk and measurably improve security posture. Hundreds of organizations, from Fortune 100 to mid-sized enterprises, trust Deepwatch to protect their business. Our core values drive everything we do at Deepwatch, including our approach to tackling tough cyber challenges. We seek out tenacious individuals who are passionate about solving complex problems and protecting our customers. At Deepwatch, every decision, process, and hire is made with a focus on improving our cybersecurity solutions and delivering an exceptional experience for our customers. By embracing our values, we create a culture of excellence that is dedicated to empowering our team members to explore their potential, expand their skill sets, and achieve their career aspirations, which is supported by our unique annual professional development benefit. Deepwatch recognition includes: 2025, 2024, 2023, 2022 and 2021 Great Place to Work® Certified 2024 Military Times Best for Vets Employers 2024 US Department of Labor Hire Vets Gold Award 2024 Forbes' America's Best Startup Employers 2024 Cyber Defense Magazine, Global Infosec Awards 2023 and 2022 Fortress Cybersecurity Award 2023 $180M Series C investment from Springcoast Capital Partners, Splunk Ventures, and Vista Credit Partners of Vista Equity Partners 2022 Cybersecurity Excellence Award for MDR This is a remote position based in Bangalore, requiring alignment with US Eastern time hours. Candidates should be located in or near Bangalore, with the flexibility to work from our local office for team collaboration, meetings, and company events as needed. About the Role We are seeking a hands-on, security-minded IT Operations Lead reporting to the CISO, to oversee IT operations in India while contributing to our global workplace technology strategy. This individual will be the primary IT point of contact for employees and leadership in India, own day-to-day technology operations, handle technical escalations, administer critical systems, and improve the overall employee technology experience. This is not a traditional help-desk position. The IT Operations Lead will be expected to take ownership, resolve complex technical issues, improve processes, automate repetitive work, and bring structure to a growing operation. The position will not have direct reports initially. However, as our India operations grow, this individual will help shape the local IT operating model and may assume responsibility for overseeing additional employees, contractors, service providers and vendors. The ideal candidate has deep experience with macOS, identity and access management, endpoint management, collaboration platforms, IT service management, and modern SaaS environments. Key Responsibilities India IT Operations Serve as the primary IT point of contact and senior technical escalation resource for India and US employees and customers.. Oversee the reliability, responsiveness, and quality of IT services delivered across the organization.. Take end-to-end ownership of technical issues and ensure they are resolved or appropriately escalated. Coordinate with global IT, Security, Compliance, People, Finance, Legal, and business teams. Coordinate local vendors, contractors, technology providers, and equipment suppliers. Help establish the long-term operating model, support structure, documentation, and staffing plan for IT in India. Be prepared to oversee additional IT employees or contractors as the function grows. Provide clear communication during outages, security events, major changes, and employee-impacting incidents. Administer and continuously improve Okta, Google Workspace, Slack, Atlassian Jira, Confluence, ServiceNow, and other corporate SaaS platforms. Manage user provisioning, deprovisioning, group membership, role-based access, SSO, MFA, and application integrations. Support SAML, OIDC, and SCIM integrations between Okta and business applications. Conduct access reviews and promptly remediate inappropriate, excessive, or orphaned access. Maintain accurate system ownership, administrator access, licensing, configuration, and renewal records. Own the employee experience and security posture of the corporate macOS fleet in India and US.. Administer an enterprise MDM platform such as Iru, Jamf, or Mosyle. Manage zero-touch deployment, device enrollment, configuration profiles, software deployment, patching, encryption, compliance policies, and device retirement. Maintain accurate asset inventory and lifecycle records from procurement through secure disposal. Coordinate device procurement, shipping, recovery, repair, replacement, and vendor support. Improve workflows across Jira, Jira Service Management, ServiceNow, and Confluence. Build dashboards for ticket volume, SLA performance, recurring issues, device compliance, onboarding readiness, and employee satisfaction. Create clear, usable documentation and self-service resources for employees and IT staff. Operate IT systems according to security-first and least-privilege principles. Partner with Security on endpoint protection, vulnerability remediation, data protection, phishing response, identity incidents, and access investigations. Support audits and evidence collection for frameworks such as SOC 2, ISO 27001, ISO 42001, and other applicable requirements. Participate in incident response, business continuity, disaster recovery, and tabletop exercises. Use APIs, scripts, workflow automation, and approved AI capabilities to increase accuracy and reduce manual work. Identify opportunities to consolidate tools, eliminate unnecessary licenses, and improve the employee experience. Required Qualifications Seven or more years of progressive experience in corporate IT, enterprise IT operations, workplace technology, or a related function. Experience serving as a technical lead, senior escalation point, system owner, or regional IT contact. Expert-level knowledge of macOS administration and troubleshooting. Strong experience administering Google Workspace, Okta, Slack, Jira, Confluence, ServiceNow, and enterprise MDM platforms. Practical understanding of SSO, MFA, SAML, OIDC, SCIM, role-based access, and identity lifecycle management. Experience managing employee onboarding, offboarding, endpoint deployment, asset inventory, software licensing, and vendor relationships. Strong written and verbal English communication skills. Ability to communicate technical issues clearly to employees, executives, Security, Compliance, and other business stakeholders. Experience working with geographically distributed teams and supporting a global organization. Willingness to remain technically hands-on while helping build and mature the function. Ability to operate independently, prioritize competing demands, and take ownership without waiting for detailed direction. Preferred Qualifications Experience in a cybersecurity, SaaS, cloud, or technology company. Experience with Iru, CrowdStrike, Google Admin, Okta Workflows, Jira Service Management, or comparable platforms. Scripting or automation experience using APIs, shell scripting, Python, low-code workflows, or similar technologies. Experience supporting SOC 2, ISO 27001, or other security and compliance audits. Experience helping establish or scale an India-based IT operation. Interest in developing into a people-leadership role as the organization grows. Success Measures Success in this position will be measured by: Reliable and responsive IT service delivery in India. Employees being fully equipped and ready to work on their first day. Timely and complete access removal during employee offboarding. High endpoint enrollment, encryption, patching, and security compliance. Accurate hardware, software, license, and administrator inventories. Consistent SLA attainment and employee satisfaction. Reduction in recurring incidents and manual processes. Clear documentation, ownership, metrics, and escalation procedures. Effective coordination between India and global IT, Security, Compliance, and People teams. Demonstrated readiness to help scale and eventually oversee the India IT function. Why Deepwatch? Mission-driven company focused on protecting customers from threats 24/7 Hybrid work model in India , with access to collaborative office space in Bangalore High-impact leadership role with strong visibility across Product & Engineering Competitive compensation, equity, and benefits A company recognized as a Great Place to Work® for five consecutive years Opportunity to shape the future of cybersecurity and AI-driven platforms Life at Deepwatch: For employees, Deepwatch fosters a unique, flexible work environment designed with collaboration in mind. The company emphasizes personal and professional growth, offering benefits such as professional development programs, comprehensive health coverage, and generous parental leave. Deepwatch is also committed to diversity, equity, inclusion, and belonging, aiming to empower underrepresented groups in tech by connecting them with meaningful opportunities, mentors, and sponsors. In recognition of its supportive workplace culture, Deepwatch earned the Great Place To Work Certification/(TM) in 2025, underscoring its dedication to creating a positive and inclusive work environment. Deepwatch is a global cybersecurity company with offices in San Francisco Bay Area, CA; Tampa, Florida; and Bengaluru, India. What We Offer: At Deepwatch, we are committed to supporting our employees with a comprehensive benefits package designed to enhance your well-being and financial security. We provide: Group Health Insurance – Comprehensive medical coverage for you and your dependents. Group Accidental Insurance – Financial protection in case of accidental injuries. Group Term Life Insurance – Security for your loved ones in unforeseen circumstances. Comprehensive Wellness, OPD and Gym support program