IT Operations & Systems Administrator

Job Title: IT Operations & Systems Administrator Line manager’s job: CTO Division SG Group Corporate Department: Information Technology Core hours: 9am - 6pm Monday - Friday Compensation: Competitive plus bonus of up to 5% Based: London office on Mondays & Thursdays, per hybrid working policy Business travel: No ABOUT SBC Are you ready to be part of something bigger? At SBC, we are not just shaping the future of Gaming and Entertainment — we’re redefining it. From our humble beginnings in 2009 with informal meetups in London pubs, we’ve evolved into an events, media, tech and entertainment global powerhouse. We now unite the brightest minds from the casino, sports betting, marketing, and fintech industries and create transformative experiences that drive innovation. SBC organises industry-defining events and gatherings in iconic destinations such as Lisbon , Florida, Rio de Janeiro, London, Toronto, Las Vegas, Barcelona, Malta, and Tbilisi. Our events attract a yearly delegation of 100,000 decision-makers and innovators who come together to drive their industries forward. But SBC isn’t just hosting game-changing events — we’re also a key player in media, entertainment, and tech. We deliver timely news, insights, and trends to the gaming and fintech industries through our respected publications, podcasts, and digital platforms. Our events feature celebrity keynotes from icons like Gary Vaynerchuk, Randi Zuckerberg, Rubens Barrichello and Oleksandr Usyk as well as the now-famous INFINITY parties headlined by world-renowned DJs such as Alok and Timmy Trumpet. We have developed our own state-of-the-art event app and community platform, SBC Connect, through our in-house tech team, which allows us to host digital conferences for delegates around the world. ABOUT THE OPPORTUNITY We are currently looking for an IT Operations & Systems Administrator to join the Technology team in our London office. Our CTO has a company-wide focus on improving our technology and ways of working, and this role offers the opportunity to support the Technology team in delivering a great experience for employees across the business. As IT Operations & Systems Administrator, you will support the day-to-day technology needs of SBC, ensuring employees have reliable access to the devices, systems and support they need to work effectively. Reporting directly to the CTO, you will be the primary point of contact for internal IT support, managing user devices, access, SaaS applications and workplace technology across our Company of approximately 150 employees. The role combines hands-on IT support with systems administration, including employee onboarding and offboarding, device and asset management, administration of platforms such as Google Workspace and Slack, and support for information security and vendor management activities. It is an excellent opportunity for someone looking to develop broad experience across IT operations in a high growth business. KEY RESPONSIBILITIES AND ACCOUNTABILITIES IT Operations Manage the day-to-day operation of SBC's IT environment. Provision, configure and maintain company laptops, mobile devices and related hardware. Manage employee onboarding, role changes and offboarding from a technology perspective in collaboration with the People Team. Maintain the hardware asset register and device inventory. Administer the company's Mobile Device Management (MDM) platform. Coordinate hardware refreshes, repairs and returns. Maintain office networking infrastructure including WiFi, switches, internet connectivity and coordination with third-party providers. Perform basic maintenance and troubleshooting of office printers, scanners, and multifunction devices. SaaS & Systems Administration Administer core company systems including Google Workspace, Slack, Asana and other business applications. Manage user accounts, permissions and access controls. Support single sign-on (SSO) and multi-factor authentication (MFA) administration. Maintain software licensing records and assist with renewals. Support adoption and effective use of company systems. Create and maintain user guides and knowledge base articles. IT Support Act as the primary point of contact for internal IT support requests. Monitor ticket queues and ensure support requests are resolved within agreed service expectations. Troubleshoot hardware, software and access issues. Escalate issues to external vendors where appropriate. Track service levels and identify recurring issues and improvement opportunities. Support business continuity and disaster recovery processes laid out by the CTO. Information Security Administration Support implementation of company information security policies. Ensure devices remain patched, protected and compliant with company standards. Assist with access reviews and user account audits. Support security awareness initiatives and employee training. Escalate security concerns and incidents appropriately. Support the Technology team with evidence collection for the ISO 27001 & the Cyber Essentials Plus Vendor & Service Management Coordinate with external IT and software providers. Monitor vendor performance and support issue resolution. Assist with software procurement and licence management. Maintain records of suppliers, contracts and renewal dates. ABOUT YOU You must have Background managing employee onboarding, offboarding and access provisioning. Excellent customer service and communication skills, with the ability to support colleagues at all levels of the business. Ability to prioritise workload and manage multiple requests in a fast-paced environment. Proficiency administering SaaS platforms such as Google Workspace, Slack, Microsoft 365, Asana, Zoom or similar business applications. Good understanding of IT security best practices, including device compliance, patching and access management. Experience managing laptops and mobile devices throughout their lifecycle Understanding of Mobile Device Management (MDM) solutions (e.g. Jamf, Microsoft Intune). Ability to maintain asset inventories and software licence records. BENEFITS PACKAGE Private Healthcare Plan, including Optical, Dental & Hearing Cover (Vitality) Group Pension Plan with 5% Individual and 4% Company Contribution (Royal London) Income Protection (Canada Life) Life Assurance (AIG) Employee Assistance Programme and Employee Support Programme Company Sick Pay 21 days annual leave in addition to 12 Company Days Off (these generally include include all bank holidays and an annual Christmas shutdown period) WHY SBC Imagine working on an event that attracts 30,000 participants and features leaders from the worlds of sports, technology and marketing in the best venue in the world. Imagine bringing the latest news and analysis to global decision-makers running the biggest names in the industry. That’s what we do every day at SBC. At SBC, we’re passionate about what we do — and we’re looking for people who share that passion. With 140 talented professionals spread across Europe, North America, Latin America and beyond, we’re a global team united by a shared goal: to lead and inspire. Your Future, Our Growth We’re growing fast. Whether it’s launching new initiatives like the Affiliate Leaders community or the iGaming Daily podcast, or expanding our events into new markets, we’re always pushing boundaries. And with this growth comes opportunity. As SBC continues to expand, we need forward-thinkers, innovators, and go-getters to help drive us forward. Whether you’re passionate about events, marketing, tech, journalism, media, or business development, there’s a place for you here. A Career With Limitless Opportunities At SBC, we believe in empowering our team to reach their full potential. From day one, you’ll have the chance to make an impact — whether that’s by helping organise the next SBC Summit or working on content that industry leaders rely on. We offer flexible work environments, opportunities for travel, and the chance to work alongside some of the most innovative minds in the industry. And yes, we work hard — but we play hard, too. Whether it’s throwing legendary networking experiences like INFINITY or organising charity events like the SBC Poker Championship and SBC Boxing Championship, we know how to celebrate our successes and build a lasting legacy. Are you ready to bring your skills, creativity, and passion to a company where the opportunities are limitless?