Working in a fast-paced, changing environment where every day brings something new and innovative ideas are encouraged to help our customers reach their financial dreams and aspirations. The Manulife Bank Continuous Delivery team is seeking a passionate IT Scrum Master who enjoys delivering technology solutions. The individual should be well-versed in Agile practices and Scrum events and should embody the core principles of agile development. A successful candidate for this role must possess exceptional interpersonal communication, facilitation, organizational, and time management skills. You are self-directing with the ability to mobilize efforts through people & process, to achieve desired results and be collaborative in driving decisions. You must have the ability to coach the team for continuous improvement in the delivery of value to customers. In addition, you will lead the planning, monitoring, execution, and successful completion of initiatives while meeting the financial, delivery and quality expectations. Office location: 500 King St. North, Waterloo, ON, Canada Work arrangement: Role requires to be Hybrid - 3 days in Office (Waterloo office), 2 days from Home Position Responsibilities: Lead and facilitate all the team level events (Backlog refinement, Planning, retrospectives etc.) Coach and drive the teams to deliver the commitments. Define and implement agile metrics to assess team performance, velocity, and quality, using data driven insights to enhance team productivity. Collaborate with development teams to ensure technology standard processes are followed, maintaining code quality and fostering a culture of technical excellence. Work with collaborators to establish and handle project budgets, track spend, maintain financial discipline, and provide insights for informed decision-making. Collaborate with the Product owner, Release train engineer and other Portfolio partners to optimize resource allocation. Identify and remove impediments and blockers via direct ownership, which prevent the teams from delivering their commitments, and to keep delivery on track. Work closely with product owner/product manager to efficiently create, maintain, and refine the product backlog. Foresee challenges teams will encounter and negotiate scope and commitments with other teams. Understand business priorities to efficiently coordinate multiple streams of work in parallel. Lead, track, and provide insight into squad progress, releases, risks, and initiatives health. Drive steadfast data driven continuous improvement to enable sustainable output and demonstrate progress toward committed actions. Empower the team to self-organize within the guardrails of Manulife’s new ways of working, while fostering healthy and engaging team environments Collaborate with other roles, teams and collaborators for alignment, dependency management, consistent messaging and uncover difficulties and opportunities to accelerate delivery. Promotes staff liquidity to remove skill gaps and internal dependencies. Required Qualifications: Bachelor’s degree in either business, technology, engineering, or equivalent experience 4+ years of true Scrum master experience Proficiency in project budgeting and financial analysis Ability to lead and handle multiple agile teams across different mediums (In person, Remote, Hybrid). Validated experience with Agile and scaling frameworks. Experience working in the SAFe and scrum master certified. Strong experience and knowledge using Jira as a way for multiple teams to organize their work. Strong project management skills, excellent communication, negotiation, and collaboration skills. Ability to impact and change team behaviors. Demonstrable experience coaching and maturing teams toward self-organization. Preferred Qualifications: Knowledge of personal banking, mortgages, and loans would be a definite asset but not a must. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html . Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] . Referenced Salary Location Waterloo, Ontario Working Arrangement Hybrid Salary range is expected to be between $86,100.00 CAD - $136,100.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement .