IT Service Desk Analyst

We're partnering with an organization in the Appleton area that is looking to add a Service Desk Analyst to their team. This is an excellent opportunity for someone looking to grow their IT support career in a collaborative environment with strong long-term potential. A CompTIA A+ or Google IT Support Professional Certification is required for consideration. This role supports end users across a variety of technologies and business applications. You'll handle incoming support requests via phone, email, and ticketing systems, troubleshoot technical issues, and provide exceptional customer service to employees at all levels of the organization. Schedule: Monday through Friday, 8:00 AM - 4:30 PM or 9:00 AM - 5:00 PM Preference for candidates who can work onsite in Appleton 2-3 days per week Strong remote candidates may be considered depending on experience What You'll Be Doing Provide first-level technical support for hardware, software, application, and phone-related issues Respond to incoming calls, emails, and support tickets from internal users Troubleshoot and resolve issues related to Windows environments, Microsoft 365, SharePoint, and other business applications Install, configure, and load software on PCs and devices Support user account and system access requests Track and document issues, resolutions, and hardware assets Update and maintain hardware inventory databases Escalate issues when necessary and partner with other support teams for resolution Participate in training, shadowing, and ongoing development to build knowledge of internal systems and applications What We're Looking For CompTIA A+ or Google IT Support Professional Certification (required) Previous help desk, service desk, technical support, or customer support experience (2+ years of experience) Strong troubleshooting and problem-solving skills Excellent customer service and communication abilities Comfortable supporting users at all levels of an organization Strong organizational skills with the ability to prioritize and multitask High attention to detail and accurate documentation habits Team-oriented mindset with a willingness to learn and take initiative Experience with Windows, Active Directory, Microsoft 365, and ticketing systems is preferred Job Type & Location This is a Contract position based out of Appleton, WI. Pay and Benefits The pay range for this position is $22.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Sep 11, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.