IT Service Manager

We’re looking for an IT Service Manager to join us at Telia. I’m Darius Likas , Head of ITS Support , and I’m searching for someone ready to grow with us. We’re a supportive, forward-thinking team focused on delivering reliable IT support and service management, ensuring operational stability and continuous improvement. What you’ll do: Ensure reliable IT service delivery by driving service quality, incident resolution, stakeholder collaboration, and continuous improvement. Manage IT service operations, ensuring service stability, performance, and alignment with business needs. Drive incident, problem, and change management processes while coordinating resolution of critical issues. Collaborate with business stakeholders, vendors, and support teams to improve service quality and user experience. Improve monitoring, reporting, and automation capabilities to proactively prevent incidents and enhance service performance. What will help you thrive in this role: You are proactive, service-oriented, and comfortable working with both technical teams and business stakeholders. Proven experience in IT Service Management, IT Operations, or a similar role. Strong knowledge of ITIL practices, incident and problem management, and service performance measurement. Ability to manage multiple priorities, drive continuous improvement, and communicate effectively with diverse stakeholders. Interest in or experience with AI-driven solutions supporting IT operations, monitoring, or automation. Fluency in English, both written and spoken Join us to shape smarter living for people, businesses, and the planet At Telia, we’re a team of 15 000 colleagues across the Nordics and Baltics, passionate about technology and connectivity. As a Top Employer and Sustainability Leader , we drive change with large-scale, impactful projects while building a sustainable, inclusive world. Here, you can grow your skills, lead meaningful projects, and thrive in a supportive, diverse environment. Whether you’re taking your first step or your next, Telia is a place to grow, belong, and make a real impact. What we offer At Telia, we care about your well-being, growth, and sense of belonging: • Additional health insurance and pension plans • Workation : work from anywhere in the EU for up to 30 days per year • Extra vacation days based on tenure (up to 5 additional days) • Discounts on Telia services , including free home internet • Partner offers and discounts (SPA, cafes, events) • Telia Kids Club : summer camps for employees’ children • Company-supported sports activities (yoga, basketball, running) • Internal training , leadership programs and job shadowing to explore new roles … and more . Monthly salary range for this position - 4000-5000 Eur (gross) + annual performance/sales bonuses . Although it may vary depending on your skills and experience. Ready to make better happen? We look forward to receiving your application by August 5. Please note that we might close the position earlier if we find the right candidate, so don’t wait too long to apply! If you’re selected for the next stage, you’ll be contacted by our Talent Acquisition Partner . Background and reference checks will be part of the process. Want to know more about this role? Please reach out to Darius Likas at [email protected] . Equal opportunities At Telia, we recognize talent by professional skills and growth potential. We champion diversity, ensuring every individual’s needs are met, regardless of disability, gender, age, nationality, sexual orientation, or social status. Together, we’re dedicated to fostering an inclusive work environment where your uniqueness is our strength. Join us and let’s make better happen - together! More about our culture: www.telia.lt/karjera