IT Service Manager - Senior

Job Description IT Service Manager - Senior This is Worldline. Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution. The opportunity Join our Issing Services division as an IT Service Manager within our Business Center tribe. You'll play a crucial role in delivering and managing the service delivery improvement plan on the full issuing perimeter, managing risks and issues on the operational Information Technology Infrastructure Library (ITIL) processes, with a main focus on the Incident Management process. Day-to-day responsibilities Supporting the E2E incident & problem resolutions. Continuously searching for possible standardization opportunities. Ensure that the service delivery processes (Incident and problem management) are correctly applied and act versus stakeholders in case of deviations. Coordinating across cross-functional teams to deliver value efficiently. Monitoring service performance and implementing improvements. Who are we looking for We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means: You can oach operational & technical teams in working with the Information Technology Infrastructure Library (ITIL) processes. You've got substantial knowledge IT Service Management tools like Service Now Motivation and passion for proposing proactively service improvements to internal and external stakeholders Strong communication, presentation, and facilitation abilities SLA, OKR and KPI management, reporting, and continuous improvement Fluent in English is a must 2-3 years working in IT service Management in financial institutions or similar domains. Perks & Benefits At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also: Hybrid Working Policy Gift vouchers on the occasion of Christmas/Easter Holidays Private medical services 21 vacation days/year Referral bonuses for new hires recommended by you WFH & Flexible Working Hours Full access to the “Learning” platform Shape the evolution. We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own. Learn more about life at Worldline at jobs.worldline.com We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics. Information at a Glance Apply now Request ID: 304143 Posting Start Date: 6/16/26 Job Area: Technology Work Site: Hybrid Contract Type: Permanent Brand: Worldline Job Location: Romania - Bucharest