IT SME BPM (business process management)

What is the mission about? see JD Job Description This is a remote position. Nextlink is seeking an experienced IT SME BPM (business process management) professional to join our team. You will be r esponsible for administration, support, and continuous improvement of the organization's iGrafx BPM system and TIM Solutions automation module covering process modelling repository, automation, and all interfaces. Acts as technical/functional expert for process modeling, workflow automation, system integration, and lifecycle management, working with business stakeholders, IT, and vendors. Key Responsibilities Platform Administration & Support Own iGrafx BPM + TIM Solutions platform (dev/UAT/prod environments) Manage repository/automation lifecycle (3-4 major releases/yr; yearly TIM upgrades) Maintain interfaces (REST/ETL, IBM API, ORDS), SSO/Azure AD, API keys Manage user groups, roles, permissions, access, and IDS-based account sync Troubleshoot issues, lead upgrades/patches, maintain knowledge base. User Support Handle incidents, change/access requests; liaise with vendor support Maintain user guides, training materials, KPI dashboards, master data Project Evaluation Assess new process automation requests: requirements analysis, solution design, budget/timeline estimation, scope agreement, business case/governance support Process Management & Optimization Support process documentation/modeling per BPM standards Run mapping workshops and improvement initiatives Maintain process repository & documentation Workflow Automation Design/configure automated workflows (rules, approvals, notifications, routing) Build/maintain JavaScript forms for TIM customization Identify automation opportunities Integration & Architecture Support API integrations, data exchange, auth services, reporting tools with enterprise architects/dev teams Governance, Stakeholder & Reporting Ensure policy/audit/regulatory compliance; maintain documentation. Act as liaison between business, IT, and vendors. Build dashboards/reports; track KPIs (efficiency, adoption, system health); produce monthly license/usage reports. Requirements Education: Bachelor's in IT, CS, Business Info Systems, Engineering, or related Experience: 5+ years supporting BPM platforms; hands-on iGrafx (or similar); workflow automation implementation; system admin/app support/business analysis; JavaScript form development; stakeholder-facing process design work Technical: iGrafx Process360 (or similar), TIM Solutions automation, JavaScript, Azure DevOps, SmartClient, Postman, Python; BPMN/SIPOC/VSM knowledge; API/integration/data familiarity; SSO/AD/RBAC understanding; reporting tools Nice to have: PowerBI/Fabric, Azure Cloud, SQL/Oracle/T-SQL, ORDS, Java, Linux, XML Preferred: BPM certification (ABPMP/CBPP); regulated industry experience (pharma, healthcare, manufacturing, finance); cloud enterprise apps; PM certification (PMP/PRINCE2/Agile/Scrum) Key Competencies: BPM expertise, workflow automation design, technical troubleshooting, systems integration, stakeholder & vendor management, analytical thinking, continuous improvement, documentation/compliance, communication/training Success Measures: High system availability/performance, reduced manual work via automation, policy compliance, measurable business value from optimization