IT Support Administrator, NAM/LATAM

Role Purpose The IT Support Administrator manages IT systems administration tasks alongside end-user support at Omilia, taking ownership of platform configurations, access management, and systems health monitoring. The role bridges IT support delivery with IT administration responsibilities, ensuring both end-user needs and back-end IT systems are maintained to a high standard. Accountabilities Owns assigned IT systems administration tasks including user account management, access provisioning, and SaaS platform configuration. Accountable for resolving IT support requests within SLA and maintaining accurate IT documentation. Responsible for systems health monitoring, patch compliance, and endpoint security within assigned scope. Contributes to IT process documentation and continuous improvement of IT operations workflows. Key Responsibilities Administer identity and access management systems: user account creation, SSO configuration, and access reviews. Manage SaaS application administration including Google Workspace, Microsoft 365, Okta, and collaboration tools. Handle IT support escalations from Tier-1 and manage complex hardware/software troubleshooting. Monitor IT systems health, apply patches, and ensure endpoint compliance with Omilia's security policies. Manage IT asset lifecycle: procurement tracking, provisioning, maintenance, and disposal. Design and maintain IT operations runbooks, onboarding/offboarding procedures, and knowledge base articles. Support IT security audits and contribute to compliance evidence collection. Collaborate with IT Support Engineers on escalated tickets and process improvement initiatives. Required: 3–5 years of IT administration or systems administration experience. Strong knowledge of identity management platforms (Okta, Azure AD, Google Workspace). Experience with MDM/EMM solutions (Jamf, Intune) for enterprise device management. Proficiency in Windows and macOS administration; basic Linux skills are advantageous. Familiarity with IT security frameworks, endpoint protection, and patch management. Experience with IT service management (ITSM) tools and ITIL processes. Strong attention to detail in systems configuration and documentation. Good communication skills for both technical peers and end-user audiences. Organised and process-driven; able to manage multiple systems responsibilities concurrently. Proactive in identifying operational gaps and proposing improvements. Bachelor's degree in Information Technology, Computer Science, or a related field. Nice to have: ITIL Foundation, CompTIA Network+, or Microsoft/Google systems administration certifications. Omilia Note - Contribute actively and effectively as an integrated team member. - Act as an Omilia ambassador in all interactions. Fixed compensation; Long-term employment with the working days vacation; Development in professional growth (courses, training, etc); Being part of successful cutting-edge technology products that are making a global impact in the service industry; Proficient and fun-to-work-with colleagues; Apple gear If you're a rare builder who speaks both code and pipeline, stays ahead of AI trends, and thrives as a cross-functional collaborator, we want to hear from you. Apply Now to join Omilia and help engineer the future of conversational AI. Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.