IT Support Agent

About the Role 🚀

At Talent Fusion360, we are actively recruiting an IT Support Agent / Technician on behalf of our client, a fast-growing, US-based Managed Service Provider (MSP).

Our client delivers reliable, cloud-first IT support to modern, distributed, fast-scaling companies running on macOS and Windows environments across Europe and the United States.

We are looking for a self-directed, customer-focused tech professional to take ownership of day-to-day help desk operations, endpoint support, and SaaS access management. You will act as the primary IT resource for a ~240-user software company while assisting other client teams.

Key Responsibilities 📋

• Level 1 Endpoint & Hardware Support: Triage, troubleshoot, and resolve macOS and Windows laptop, peripheral, and connectivity issues.
• Device Management: Utilize RMM/MDM tools (NinjaOne) for device enrollment, configuration, health monitoring, and security patching.
• SaaS & Access Provisioning: Administer user lifecycle, group memberships, SSO, and MFA using Google Workspace, Okta, and 1Password following least-privilege principles.
• Onboarding & Offboarding: Execute complete, end-to-end employee onboarding and offboarding workflows, device retrieval/wiping, and documentation.
• Ticket Management: Triage, prioritize, and resolve user tickets via HaloPSA and Slack.
• Endpoint Security: Assist with endpoint protection using CrowdStrike Falcon.

What We Are Looking For 🎯

• 2+ years of experience in IT support, help desk, or MSP settings.
• Strong technical working knowledge of Google Workspace, Okta, CrowdStrike, and SaaS management platforms.
• Hands-on proficiency with both macOS and Windows operating systems.
• Experience with MDM/RMM platforms (e.g., NinjaOne, Jamf, or Intune).
• Exceptional English communication (written and verbal), comfortable working with distributed teams across EU and US time zones.
• Self-motivated and capable of working independently in a fully remote environment.

Bonus Points For 🌟

• Experience or interest in basic administration for AWS, GCP, or GitHub.
• Apple Business Manager experience.
• Relevant certifications (CompTIA A+, Google Workspace Admin, Okta Certified, Apple).

What We Offer

• 100% Remote Work with flexible distributed operations.
• Full-time hours (40 hours/week).
• A structured growth path to expand into Tier 2/3 engineering, device fleet management, and cloud infrastructure administration.
• A modern, cloud-first technical environment without legacy on-premise infrastructure burden.
• Private health insurance.