IT Support Analyst

At The Beauty Tech Group, we're redefining the future of beauty through innovative technology. Home to market leading brands including CurrentBody Skin, ZIIP Beauty, Tria Laser and CurrentBody Skin: The Clinic, we're on a mission to bring professional-grade beauty technology into homes around the world. As we continue to grow globally, we're looking for an IT Support Analyst to join our Technology team and play a key role in supporting our people, systems and day-to-day IT operations. About the role This is a hands on role where you'll be the first point of contact for IT support across the business, helping to ensure our technology platforms, devices and services run smoothly for colleagues across our global workforce. Working closely with the IT Manager and wider technology teams, you'll troubleshoot technical issues, support onboarding and offboarding processes, manage user accounts and help drive a seamless technology experience across the organisation. If you're someone who enjoys problem solving, delivering great customer service and working across a variety of technologies, we'd love to hear from you. What you'll be doing User support & service delivery Act as the primary point of contact for internal IT support requests, managing tickets through to resolution. Provide hardware, software and operating system support across both Windows and Mac environments. Deliver a high standard of customer service, ensuring users receive timely and effective support. Support colleagues both remotely and on site across the business. User & identity management Manage joiner, mover and leaver processes, including account creation, permissions and licence management. Administer user accounts across Microsoft 365 (Entra ID) and Google Workspace. Assist with device provisioning and deployment for new starters and existing employees. Maintain accurate records of IT assets, hardware and software licences. Infrastructure & operations Troubleshoot connectivity issues, including Wi-Fi, VPN, DNS and general networking queries. Support device compliance and security best practices, including MFA and device encryption. Escalate more complex issues to the appropriate technology teams where required. Contribute to internal documentation, knowledge articles and IT processes. What we're looking for Essential Previous experience within an IT Support, Service Desk or Helpdesk role. Experience supporting Windows and Mac operating systems in a business environment. Familiarity with Microsoft 365, Entra ID or Google Workspace administration. Understanding of networking fundamentals, including IP addressing, Wi-Fi, VPNs and DNS. Strong troubleshooting and problem solving skills. Excellent communication skills with the ability to support both technical and non technical users. A proactive, organised and customer focused approach. Desirable Exposure to Mobile Device Management (MDM) platforms such as Microsoft Intune. Experience supporting Android and iOS devices. Knowledge of modern endpoint management and device deployment processes. Why join the Beauty Tech Group? At The Beauty Tech Group, you'll be part of a fast-growing, ambitious business that's transforming the beauty industry through technology and innovation. We offer an environment where you can take ownership, develop your expertise and build a rewarding career alongside talented teams across multiple brands and markets. What's in it for you? 25 days holiday, increasing with service, plus Holiday Buy Scheme Hybrid working with work from home Wednesdays Auto enrolment pension scheme On site café, gym and free parking Staff discounts across our brands Cycle to Work, EV and Tech schemes Employee Assistance Programme Enhanced family friendly policies Supported studies and professional development opportunities Regular social events and team activities Recruitment process Application Review Initial Call with Talent Acquisition Video Interview with the Hiring Manager Final On-Site Interview (including a short task) Feedback & Outcome Diversity & Inclusion At The Beauty Tech Group, we are committed to creating a diverse and inclusive workplace where everyone feels valued and empowered to succeed. We welcome applications from all backgrounds and experiences.