IT Support Analyst

Applicants must reside in the DFW metroplex and be able to work a hybrid model, currently consisting of two (2) days in office and three (3) days remote weekly. The work you'll do Do you love being the person who makes tech problems disappear? As an IT Support Analyst, you'll help triage and troubleshoot software and hardware issues, set up new hires for success, and keep our systems secure, all while supporting and owning IT projects that help the whole firm run better. The team Tax Advisors Group (TAG) provides personalized business personal property and real estate tax consultancy services to corporations nationwide, driving industry-leading results with the highest standard of client service. Serving 640+ companies with a 95%+ client retention rate, we’re proud to have been named a 2025 and 2026 Top Workplace, one of America’s Best Tax Firms by Forbes for 2022 and 2023, and a most recommended tax firm for 2024, 2025, and 2026 by USA Today. Originally focused on providing property tax solutions for Texas corporations, TAG has in recent years begun expanding offerings to include nationwide compliance and real estate services, leading to an overall period of growth and transformation for the company. Now is an exciting time to join the #TAGteam as the company continues to expand and evolve! Here at TAG, we recognize our people are our most valuable asset, and that’s reflected in our approach to driving a fantastic work culture. We’re focused on growing the business and leveraging that growth to carve out unique development opportunities for every person on the TAG team. With weekly catered lunches, regular social events in and outside the office, and an extended holiday break each December to disconnect and recharge, we really care about having fun while we work! To put it plainly, our goal is to be the #1 preferred employer in the property tax space. Responsibilities: Serve as first point of contact for all technical issues submitted via ticketing system, email, phone, or in person Triage reported software problems, validate urgency, reproducibility, completeness, and impact to business Troubleshoot and resolve issues across Microsoft 365, Adobe, and tax/accounting software Diagnose and repair hardware including printers, high-volume scanners, docking stations, and monitors Support hybrid and remote employees through remote desktop tools for connectivity and performance issues Escalate unresolved or complex issues to the Sr. System Administrator or outside vendors according to defined escalation guidelines Handle client and employee tax data with care in line with firm compliance and data-security standards Execute new hire technical setup: Azure AD account creation, mailbox configuration, and hardware assignment Process offboarding to fully deprovision access on employees' last day Handle password resets, MFA resets, and permission changes for shared folders and SharePoint Build and maintain an internal knowledge base and user-facing how-to guides Confirm all networked devices have active antivirus and are current on updates Identify and report phishing attempts, and educate staff on basic cybersecurity practices Maintain full hardware asset inventory from purchase through retirement Support the Sr. System Administrator with PC imaging and provisioning through Intune/Autopilot Physically set up new workstations with company email and security apps Maintain conference room AV and provide live support for board meetings and client presentations Coordinate directly with external vendors and carriers on hardware, software, and telecom issues Recommend IT purchases or process improvements based on recurring issues and staff needs Own project timelines for IT initiatives (system rollouts, tool migrations, office upgrades), keeping work on track against deadlines and measured against agreed service levels Report status and key metrics (ticket volume, resolution time, project milestones) to stakeholders on a set schedule Set clear deliverables and deadlines for cross-functional partners on tech initiatives, and follow up to hold the team accountable Coordinate smaller initiatives from planning through completion, looping in the right people at the right time Flag risks or delays early so leadership can make decisions before deadlines slip Qualifications 1-3 years of experience in IT help desk, desktop support, or a similar technical support role, ideally within financial services or professional services Working knowledge of Microsoft 365 administration, Azure AD, and Windows environments Experience with endpoint management tools such as Intune or Autopilot Familiarity with basic networking concepts (connectivity troubleshooting, VPN, Wi-Fi) Understanding of data privacy and compliance considerations when handling sensitive client information Strong customer service skills with the ability to explain technical issues in plain language Experience managing multiple tickets or projects simultaneously with competing deadlines and service-level expectations Detail-oriented approach to documentation and asset tracking Comfortable working with remote/hybrid teams and coordinating across departments and outside vendors Ability to occasionally lift and move IT equipment for hardware setup and repairs Relevant certifications a plus (CompTIA A+, Network+, Microsoft 365 Certified) Associate's or bachelor's degree in IT, computer science, business, finance, or accounting-related field preferred; equivalent experience considered Prior experience in professional services, tax, or accounting environments a plus Benefits Competitive salary, with incentivized earning potential 401(k) matching plan Medical/Dental/Vision Plan Paid time off, standard Winter Break company closure, and paid parental leave Regular Company Social Events, and weekly catered lunches Hybrid Work Schedule It is TAG’s practice to provide and promote equal opportunity employment through hiring, promotion, and transfer practices, compensation practices, and development opportunities without discrimination based on race, color, national origin, citizenship, sex or gender, gender identity or expression, sexual orientation, marital status, religion, age, disability, service in the military, or any other characteristic protected by applicable federal, state, and local laws.