IT Support and Systems Intern

Who is Element? We serve as a consulting partner at the intersection between innovation and our clients’ needs, efficiently crafting meaningful user experiences for government customers. As a HUBZone-certified business, we foster local economic development. We also lead digital transformation in government agencies. Join us to drive impactful change in government service delivery while contributing to meaningful initiatives focused on innovation, usability, and accessibility. Why Work at Element? We foster a supportive culture where collaboration and creativity flourish, even in a remote work setting, encouraging all to be in their element. With a continued commitment to diversity and inclusion, we ensure every voice is valued and heard, inspiring a place of belonging. Our human-centered approach extends beyond our services, with a culture that supports our team's mission of making a meaningful impact through technology, innovation, and user-centric design. Whether you're developing cutting-edge technology solutions or designing intuitive interfaces, your contributions will have a transformative effect on the lives of countless individuals, shaping how users engage with vital government services. Join us and have a far-reaching impact, resonating across diverse demographics, from communities to the families that build them. Position Overview Element is seeking a motivated IT Intern to support our organization's internal IT operations. This 12 week internship provides hands-on experience in internal IT support, systems administration, and the development of custom tools and processes to support a growing small business digital service firm. You will gain experience developing, improving, and implementing internal IT workflows, automated tools, and procedures using modern cloud service platforms such as Google Cloud Platform and Amazon Web Services. Key Responsibilities Provide internal IT support to staff, troubleshooting hardware, software, and service issues. Analyze current internal IT workflows and systems to identify areas for process improvement. Develop tools and scripts to automate routine IT resource management and provisioning tasks. Assist with the administration and configuration of devices using MDM and cloud platforms such as Mosyle, Microsoft Intune, AWS, and GCP. Assist in setting up monitoring and alerting for internal systems to ensure high availability. Create and maintain detailed documentation for IT systems, setups, and user troubleshooting guides. Assist in tracking and documenting internal IT assets, hardware, and software licenses. Prepare summary reports on IT support trends, tool performance, and recommendations for future roadmaps. Work with our security team to address internal system security issues and respond to incidents. Minimum Requirements Currently pursuing a degree in Information Technology, Computer Science, or a related technical field within a university in the state of Maryland. A minimum of 2.5 GPA. A basic understanding of IT troubleshooting, operating systems (macOS preferred), and core IT principles. Familiarity with scripting or programming languages (e.g., Python, Bash, PowerShell) for tool development. Strong analytical, problem-solving, and decision-making skills. Excellent written and verbal communication abilities. Detail-oriented with strong documentation skills. Ability to work independently and collaboratively in a dynamic, fast-paced environment. Ability to work 10–20 hours a week. Ability to pass a background check. US Citizenship or Permanent Residency required. Must reside in the Continental US, preferably within the state of Maryland. Preferred Qualifications Qualified individuals living in HUBZone-certified areas are strongly encouraged to apply. To find out if you live in a HUBZone go to: https://maps.certify.sba.gov/hubzone/map#center=44.722800,-103.249700&zoom=4 . Our People We invest in the lives of our employees, both in and out of the workplace. Location Be in your Element. We are a remote first company based out of Washington, DC. As a HUBZone-certified business we are committed to supporting local economic development. Element is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to age, ancestry, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, marital status, protected veteran status, or any other legally protected class. We believe in a world where solutions we build improve the lives of those who use them.