IT Support Desk Dutch Speaking

Service Desk Analyst – First Line Support – Fluent Dutch Speaking – Remote/Hybrid

Empiric has received an exciting opportunity for a Service Desk Analyst to provide first-line IT support within a fast-paced international environment.

You will provide first-line technical support by handling incoming help requests from end users via phone, email, and other support channels. Responsibilities include diagnosing and resolving basic technical issues, accurately logging and documenting incidents, and escalating more complex problems to second- or third-line teams where necessary.

You will work closely with colleagues to ensure consistent service delivery while supporting users across a 24/7 shift rota. The role requires a solid customer service mindset and a foundational understanding of Windows operating systems and Microsoft Office.

Experience/ skills needed

Fluency in Dutch for effective communication with users

Good L1 support and customer service mindset and problem-solving skills

Clear verbal and written communication skills

Basic understanding of Windows OS and Microsoft Office

Willing to work shifts, including evenings, nights, and weekends as part of a 24/7 rota

Nice-to-Have

Previous experience in a Service Desk, Help Desk, or Customer Support role

Familiarity with ticketing systems or IT service management processes

Term: 6–12 Months plus extensions

Day rate + Starter Bonus + Free Lunch Club experience

This opportunity is with one of the smartest companies on the planet, offering a vibrant, collaborative, and innovative working environment.

This is a critical position, so contact Woody for a confidential chat and more details.