IT Support Engineer

IT Support Engineer – FinTech Investment Banking Location: New York City Work Model: Hybrid (4 days in office, 1 days remote) Position Financial Technology Partners ("FT Partners") is seeking an IT Support Engineer to join our New York office. This is an excellent opportunity for a motivated IT professional looking to build their career in a fast-paced, high-performance investment banking environment. The successful candidate will be responsible for providing first-line technical support to our investment banking professionals, maintaining local office technology, provisioning user devices, assisting with user administration, and ensuring a seamless technology experience across the New York office. This role requires strong technical troubleshooting skills, exceptional customer service, and the ability to thrive in a demanding, client-focused environment. Company Description Financial Technology Partners (aka "FT Partners") is the only investment banking firm focused exclusively on the financial technology sector. We broadly define the sector as the dynamic convergence of technology-based solutions and financial services. FT Partners has been recognized as "Dealmaker of the Year" and "Investment Banking Firm of the Year" by The M&A Advisor and was also named one of the Top Internship Programs by Firsthand (Vault). The firm was founded by Steve McLaughlin, Managing Partner, formerly a senior investment banker in Goldman Sachs & Co.'s Financial Technology Group and Financial Institutions Group in New York and San Francisco. The firm's Founder and senior bankers are highly experienced investment bankers formerly with the financial technology, M&A, and investment banking groups of Goldman Sachs & Co. in New York, San Francisco, London, and Los Angeles. Role Description Responsibilities include: Serve as the primary point of contact for desktop and end-user technical support in the New York office Troubleshoot Windows laptops, Microsoft 365, hardware, software, printers, and peripheral devices Image, deploy, configure, and maintain laptops and workstations Provision and deprovision user accounts, laptops, and equipment for new hires and departures Create and administer Active Directory and Microsoft Entra ID user accounts Manage/administer enterprise AI (artificial intelligence) tools and platforms Manage NTFS file permissions, security groups, and shared resources Support conference room technology, Microsoft Teams, Zoom, and AV equipment Assist with local office networking, hardware installations, and cabling Maintain accurate IT asset inventory and technical documentation Coordinate with vendors and senior IT staff to resolve infrastructure issues Escalate complex issues appropriately while maintaining ownership through resolution Deliver responsive, professional, white-glove technical support to employees at all levels of the organization Must Have 1–3 years of IT support, desktop support, or systems administration experience Strong troubleshooting and analytical problem-solving skills Experience supporting Windows 10/11 environments Microsoft 365 administration and end-user support Experience imaging, deploying, and configuring Windows laptops Basic Active Directory administration Excellent documentation and organizational skills Basic networking knowledge including TCP/IP, DHCP, DNS, gateways, Wi-Fi, and switching fundamentals Outstanding customer service skills with a strong sense of urgency Ability to prioritize multiple tasks in a fast-paced environment Nice to Have Microsoft Entra ID (Azure AD) Microsoft Intune and Windows Autopilot Microsoft Azure Conditional Access and Multi-Factor Authentication (MFA) Windows Server administration Remote Desktop Services (RDS) PowerShell scripting VLANs, VPNs, firewalls, and network troubleshooting SonicWall and/or Meraki networking equipment PKI / Certificate management Nutanix virtualization Linux administration Cybersecurity best practices General Requirements U.S. work authorization required. FT Partners will not sponsor applicants for work visas now or in the future. Ability to occasionally support early morning, evening, or weekend maintenance activities when business needs require. Ability to lift and move standard desktop equipment and workstations as needed. Communication Skills Exceptional written and verbal communication skills Ability to explain technical concepts clearly to both technical and non-technical users Professional demeanor with the confidence to support senior executives and investment banking professionals Strong attention to detail and commitment to delivering an outstanding customer experience Team Player Team player who contributes to building a positive, collaborative environment Demonstrates ownership, accountability, and follow-through Works with integrity, professionalism, and discretion Performs effectively under pressure while managing competing priorities Committed to continuous learning and professional development Upholds the firm's values and high standards of excellence Salary: $115,000 plus 10-15% bonus potential Why FT Partners? Managing Partner and Managing Directors formerly of Goldman Sachs and JPMorgan Award-winning execution recognized as Investment Banking Firm of the Year and Boutique of the Year Opportunity to support both billion-dollar M&A transactions and high-growth venture-backed companies Excellent career path with strong opportunities for advancement Competitive compensation and benefits Unparalleled deal flow with a premier client base Exposure to world-class executives and leading financial technology companies Collaborative, entrepreneurial, and high-performance culture Selected Transactions Include Advising Divvy's $2.5 billion sale to Bill.com GreenSky's $2.2 billion sale to Goldman Sachs Forge's $2 billion merger with Motive Capital Corp. Truebill's $1.3 billion sale to Rocket Companies Revolut's $800 million financing at a $33 billion valuation SpotOn's $300 million Series F financing at a $3.6 billion valuation Upgrade's $280 million Series F financing at a $6 billion valuation CAIS' $225 million Series C financing at a $1 billion+ valuation Bilt's $200 million financing at a $3.1 billion valuation Newfront's $200 million financing at a $2.2 billion valuation DailyPay's $75 million financing at a $1.8 billion valuation Cart.com's $60 million Series C financing at a $1.2 billion valuation Acorns' acquisition of GoHenry Inclusion and Equal Opportunity Employment Financial Technology Partners is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal/Native American status, or any other legally protected characteristic. If you require a reasonable accommodation as part of the application process, please contact [email protected] .