IT Support Engineer

Job Description Who are we? Securin is a leading provider of tech-enabled cybersecurity solutions, helping hundreds of customers worldwide gain resilience against emerging threats. Our products are powered by accurate vulnerability intelligence, human expertise, and automation, enabling enterprises to make crucial security decisions to manage their expanding attack surfaces. What do we promise? A chance to be on the leading edge of cybersecurity and AI An opportunity to build and lead a critical function from the ground up Ability to have direct impact on company growth and revenue strategy A collaborative and high-growth environment where you will work very closely with executive leadership and your expertise will be valued Overview We are seeking a motivated IT Support Engineer to deliver exceptional day-to-day technical support to Securin employees worldwide. This is an excellent opportunity for someone with 1–2 years of experience who wants to grow into a well-rounded IT professional in a cybersecurity company. Responsibilities Provide Tier 1 & Tier 2 end-user support via service desk tickets (Google Workspace, Windows/macOS/Linux, VPN, printers, conferencing systems, mobile devices). Meet or exceed SLAs for ticket resolution and user satisfaction. Perform hardware troubleshooting, repair, and deployment of desktops, laptops, monitors, and peripherals. Assist with onboarding/offboarding (account creation, hardware provisioning, access management). Maintain accurate asset inventory and IT documentation (procedures, knowledge-base articles, runbooks). Monitor basic system health alerts and perform initial troubleshooting. Participate in internal IT projects and cross-team collaboration. Contribute to the continuous improvement of support processes and user experience. Requirements *This posting is based out of Albuquerque, New Mexico. To be eligible for consideration, candidates must be local or willing to relocate. Bachelor’s degree in Computer Science, Information Technology, or a related field. 1–2 years of experience in IT support, helpdesk, or service desk role. Culture-Forward Building with AI: What We Expect Securin is committed to becoming an AI-native organization where GenAI is embedded into how every team works - not just as an occasional assistant, but as a core part of delivery, operations, and how our expertise compounds over time. We expect every employee to actively integrate GenAI tools into daily workflows - automating routine tasks, accelerating research and analysis, drafting documents, and building reusable AI-powered processes for their function. You should understand the limitations of GenAI (including inaccuracies and data sensitivity boundaries), follow data classification rules, and continuously improve your AI proficiency. As you grow, we expect you to move beyond using GenAI to building with it - designing agent workflows, contributing reusable skills, and helping Securin compound its Proactive Exposure Management expertise faster than any competitor can replicate. Demonstrated ability to use GenAI tools (e.g., Claude, ChatGPT, etc.) for daily work - drafting, research, summarization, data analysis, code generation, or workflow automation as relevant to the role. Working knowledge of GenAI limitations including hallucination risk, context window constraints, and data sensitivity boundaries; ability to validate AI-generated output before acting on it. Familiarity with prompt engineering techniques - structuring multi-step instructions, providing context, and iterating on output quality to achieve production-grade results. Comfort with agentic AI workflows - using, designing, or building multi-step AI agents that execute tasks autonomously with human-in-the-loop validation. Awareness of AI security fundamentals - prompt injection risks, data classification rules, sandboxed execution, and responsible handling of sensitive data in AI workflows. Familiarity with connecting GenAI tools to internal data sources, APIs, and enterprise systems. Ability to contribute reusable AI skills, templates, agent configurations, or automation workflows to a shared repository for team-wide use. Willingness to learn and adopt new AI tools as they evolve; participation in AI adoption sprints, hackathons, and knowledge-sharing within the team. Technical Skills Strong knowledge of Windows 10/11, macOS, and basic Linux troubleshooting. Experience with Google Workspace (Gmail, Drive, Admin console) administration and support. Comfortable with ticketing systems (e.g., Jira, Zendesk, Freshdesk) and SLA management. Soft Skills: Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. Ability to prioritize tasks and work independently in a fast-paced environment. Certifications (preferred but not required) CompTIA A+, Network+, Google Workspace Administrator Working Conditions Full-time, hybrid (combination of remote and on-site in Albuquerque, NM). Occasional on-call and lifting of server/network hardware. Benefits Medical Insurance Multiple plan options with low deductibles and competitive rates for individuals and families. Dental Insurance High and low plan options with 100% coverage for preventive care. Vision Insurance Coverage for exams, glasses, and contacts with generous allowances. Life & AD&D Insurance Company-paid basic life insurance; optional supplemental coverage for employees and dependents. Short-Term & Long-Term Disability Income protection up to 60% of earnings for qualifying disabilities. Flexible Enrollment with Rippling Easy online platform for managing benefits and life event changes. MaxFlex Unlimited PTO 401K Benefit​