it support engineer

IT Support Engineer L2 – MSP Manhattan, NY 65,000 - 75,000 About IT Support Engineer L2 – MSP| Manhattan, NY Location: Manhattan, NY (Hybrid) Salary: $65,000 – $75,000 + 7K in yearly bonus A well-established Managed Services Provider (MSP) in Manhattan is seeking an IT Support Engineer L2 to join their growing team. This role offers the opportunity to work on a variety of client environments, supporting infrastructure, cloud, and Microsoft technologies. You’ll gain exposure to fast-paced technical challenges while collaborating with a supportive team. In this full-time position, you’ll benefit from competitive compensation, a clear path for career growth, and a supportive environment that truly values your development. Enjoy comprehensive health benefits, a 401(k) plan, and a positive, growth-oriented culture that fosters both professional and personal advancement. If you’re ready to be part of a forward-thinking team and advance your career in IT, we’d love to hear from you! IT Support Engineer L2 – MSP Responsibilities: Configure and support Microsoft 365 and Exchange clients for end-users. Install, customize, and troubleshoot Microsoft Office Suite applications according to client needs. Set up and maintain file, print, and remote access services. Administer user and group management, file permissions, event logs, and backup/recovery processes. Manage enterprise email systems, including folder permissions, mail forwarding, aliases, and user administration. Provide client support remotely and onsite, ensuring client satisfaction and issue resolution. IT Support Engineer L2 – MSP Requirements: Minimum 1+ year of experience working in a Managed Service Provider (MSP) environment. Solid understanding of Windows 10, Microsoft 365, and enterprise OS deployment tools. Hands-on experience with Microsoft Active Directory, Exchange, and M365 administration. Strong troubleshooting skills with desktops, applications, and basic networking. Familiarity with networking concepts such as OSI layers, TCP/IP, DNS, and DHCP. Excellent communication skills and the ability to work directly with clients. IT Support Engineer L2 – MSP Benefits: Comprehensive health insurance. $7,000 in yearly bonuses. Paid sick leave, vacation, and holidays. Mileage reimbursement for client visits. Certification reimbursement to support ongoing professional development. Performance-based bonuses paid per period. 401(k) plan with company match. #AL111 Location Manhattan, NY Salary 65,000 - 75,000 About the Company Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America’s top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry. Location: Manhattan, NY Job ID: BW2785 Published Date : August 12, 2026 Apply for this Job Apply To Bowman Williams Jobs New York City Chicago Washington D.C Dallas Los Angeles Houston