About the role
We are looking for an IT Support Engineer to join our team as soon as possible and support the day-to-day IT operations and technical support needs of both internal users and customer environments.
This role is responsible for delivering first-level technical support, troubleshooting hardware and software issues, supporting workplace technologies, and ensuring reliable service delivery aligned with SLA commitments.
The position combines remote support activities with on-site technical support at customer locations, making it ideal for someone who enjoys hands-on troubleshooting, interacting with users, and gaining practical experience across different IT environments.
The role involves managing support requests through the ticketing system, performing initial diagnostics, supporting end-user setups, monitoring systems and backups, and collaborating with internal teams to ensure timely incident resolution and operational continuity.
This is a great opportunity for someone at the beginning of their IT career who wants to develop practical experience in IT Support, Microsoft 365 environments, endpoint support, troubleshooting, and customer-facing technical operations.
📍 This role is based in Athens and includes both office-based work and visits to customer sites within Athens/Attica when required.
What you’ll be doing
• Provide first-level (L1) support for hardware, software, and user-related issues
• Receive, log, categorize, prioritize, and manage support requests through the ticketing system
• Troubleshoot standard technical issues and escalate more complex incidents when required
• Perform initial diagnostics and collect relevant technical information before escalation
• Provide remote and on-site technical support using approved support tools
• Visit customer locations for troubleshooting, device setup, installations, and issue resolution when required
• Assist with user onboarding and setup activities (accounts, devices, email, access permissions)
• Support Microsoft 365 workplace services and end-user environments
• Monitor systems, services, and backups to ensure smooth daily operation
• Maintain accurate ticket updates, documentation, and resolution records
• Communicate clearly with users and customers regarding issue progress and resolution timelines
• Collaborate with internal teams to support incident resolution and operational continuity
• Contribute to documentation, knowledge base updates, and service improvement initiatives
• Identify recurring issues and report patterns for further analysis and optimization
What we’re looking for
• 1+ years of experience in IT Support, Helpdesk, or a similar role
• Understanding of hardware, software, networking, and user support concepts
• Familiarity with Microsoft 365 environments and workplace support
• Troubleshooting skills for Windows environments and end-user devices
• Familiarity with ticketing or remote support tools is considered a plus
• Strong problem-solving and troubleshooting mindset
• Clear verbal and written communication skills in Greek and English
• Customer-oriented approach and strong collaboration skills
• Good organizational skills and attention to detail
• Willingness to learn, grow, and develop technical capabilities
• Willingness and ability to travel to customer sites within Athens/Attica when required
• Completed military obligations (for male applicants)
• Valid driving license
👉 Candidates should be based in Athens and comfortable working both remotely and on-site in customer environments.
Nice to have
• Experience in a Helpdesk or customer support environment
• Exposure to SLA-driven support environments or incident management processes
• Basic understanding of networking or system administration concepts
• Familiarity with cloud-based workplace services or remote support environments
What we offer
• Training and onboarding to help you succeed in the role
• Opportunity to gain hands-on experience across IT support and customer environments
• Exposure to modern workplace technologies and Microsoft 365 environments
• Modern IT equipment and tools
• Career growth opportunities
• A collaborative and supportive work environment focused on learning and development
• Company-sponsored training and certification opportunities
Why join us
SmartNS Technological S.A. is a seasoned player in the IT infrastructure support and IT security services sector, with over two decades of experience.
As we continue to grow, we take on increasingly complex, long-term projects and evolve alongside our customers' needs—our journey is defined by innovation, adaptability, and technical excellence.
If you're looking to build your career in IT Support, gain hands-on experience across real customer environments, and become part of a team delivering reliable, high-quality IT services, we'd love to hear from you.
And if your experience is close to what we're looking for, but you don't tick every box, don't let that stop you from applying. We're continuously growing across multiple teams and are always looking for talented people with the curiosity and drive to learn and develop.
Due to the high volume of applications we receive, we're only able to contact candidates who are selected to move forward in the recruitment process. We genuinely thank you for your interest in SmartNS and for taking the time to apply.