IT Support Engineer - Contractor (L2)

Nostra is a leading Managed Service Provider (MSP) in Ireland, dedicated to delivering advanced IT solutions that enable businesses to build reliable, secure, and scalable IT foundations. With a commitment to continuous improvement, we serve a diverse range of industries, providing exceptional services that empower our clients to focus on their core business goals. This exciting contractor (day rate) position will be based on-site for initially 12 months with the wider ICT support and Infrastructure team with one of our public sector customers in Dublin City Centre. Responsibilities: Providing end-user support for PC and peripheral hardware and software issues. Setting up new hardware for end users. Installation of application software packages, drivers etc. Installing and configuring desktop software operating systems and applications. Deploying PC/Laptop images. Installing software patches. Record, Update and Track all user issues/requests and correspondence in ticketing system. Troubleshooting user connectivity and peripheral issues e.g. network problems, including Wi-Fi connectivity, printing/plotting, password issues, rights issues etc. Dealing with user issues face to face at the walk-up Kiosk, when required. Providing support to the large mobile phone estate. Requirements: Minimum 3 years’ experience in Helpdesk remote support & onsite support environment. Strong working knowledge and hands-on experience in setting up, configuring and managing PCs, notebooks, peripherals (e.g. scanners) in a MS Windows 11 environment. Expert knowledge of PC imaging technologies. Strong understanding of Microsoft Active Directory. Strong working experience with O365. Strong working knowledge and hands-on experience in installing software packages. Support experience in desktop applications such as email, outlook, browsers, MS office etc. Strong knowledge and hands-on experience in troubleshooting network/WIFI connectivity issues including physical networking (e.g. cabling and protocols such as Ethernet and TCP/IP. Strong working knowledge and hands-on experience in supporting network printers/plotters in Managed Print Service (MPS) environment. Working Knowledge of Client based Video Conferencing. Working knowledge of Baramundi unified endpoint management system or similar. Strong experience supporting remote users using remote management software such as Dameware/TeamViewer or similar. Experience supporting remote user Single Sign On and Two Factor Authentication. Certifications CompTIA A+, CompTIA Networking+, MCSA, O365 are a distinct advantage. At Nostra we value our people. We are a passionate team committed to doing our best, our values are trust, accountability, expertise, people, integrity, and empathy. These values form a central part of our recruitment process. Nostra is an equal opportunity employer committed to diversity and inclusion.