IT Support Engineer L1

IT Support Engineer L1 SOFTSWISS continues to expand the team and is looking for an IT Support Engineer L1 in Warsaw office. We need a true, experienced, and accomplished professional who shares our culture and values. Overview: We are looking for a L1 Support Engineer to strengthen our IT Support team in Warsaw. This role focuses on workplace stability, endpoint management, access administration, and operational improvements. The ideal candidate is hands-on, proactive, and comfortable taking ownership of standard workplace processes while escalating non-standard or infrastructure-level issues. Key responsibilities: Receive and transfer corporate equipment and peripherals for repair in accordance with established procurement procedures Maintain and update the corporate equipment fleet, including assisting in procurement processes Provide support in installation and initial configuration of corporate equipment for new employees (Windows and macOS) Keep accurate records of issued equipment in 1C Prepare and configure equipment for corporate use Create user accounts in corporate systems (AD, Google Workspace, Jira, Slack) using automated tools/templates Manage and support office access control systems (issuing, replacing, updating, and deactivating cards) Troubleshoot application and system software issues on user devices Conduct primary diagnostics of hardware and software problems Install licensed and free software on corporate equipment Provide support with printers and printing services Maintain up-to-date technical documentation in line with IT processes and services. • Escalate hardware/software issues to service providers when required Coordinate with contractors (service centers, cartridge refilling services, etc.) Assist in sourcing equipment that complies with corporate standards in local and global markets Participate in the testing of new IT services (functional validation, data input) Restore operating systems on employee devices after crashes or failures Configure access to banks, electronic document signing systems, and state or specialized portals Advise on the selection and assembly of custom PC configurations based on business needs. Required Skills & Experience: Strong knowledge of MS Windows operating systems Understanding of the basic principles of antivirus protection Understanding of the fundamental security concepts of MS Windows operating systems Minimum 1 year of experience working with Windows systems in a corporate environment English proficiency level B1 or higher. Nice to have: Experience with MS Active Directory Experience with Group Policy management Knowledge of Apple (macOS) and/or Linux systems Familiarity with virtualization platforms (VMware, Hyper-V, or equivalents) Experience working with Jira/Confluence Knowledge of active network equipment (Mikrotik, Ubiquiti, or equivalents) Scripting experience with PowerShell Basic administration of Windows Server Practical experience in structured cabling (SC) installation Skills in IT asset accounting and inventory management. Our Benefits: Private health insurance Sports benefits Comprehensive Mental Health Program Free English lessons (online) Local language courses Paid time off Maternity leave support Referral program rewards Upskilling, internal workshops, and participation in professional conferences and corporate events Department IT Support Role L1 Support Engineer Locations Warsaw, Poland Remote status Fully Remote Employment type Full-time